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Restoration Training/EducationManaging Your Restoration Business

Technical Tip Tuesday Presented by DocuSketch

Boosting Credibility in Restoration Claims

Building trust with insurance carriers through simple, effective communication strategies

By Kayla McGowan
October 21, 2025

Welcome to our new series, Technical Tip Tuesday, brought to you by the DocuSketch team. This week’s tip focuses on building credibility with the insurance carriers we work with on a regular basis. Chris Tilkov, Director at DocuSketch and the President and Founder of AiME Estimate Review, shares how simply picking up the phone and building that human connection, developing a relationship and looking for a common ground can help. Stay tuned for next week’s tip.

KEYWORDS: restoration business development restoration software restoration technology Technical Tip Tuesday working with carriers

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Kayla mcgowan author

Kayla McGowan is the Editor-in-Chief of Restoration and Remediation (R&R) magazine, bringing nearly 10 years of marketing and communications experience in the restoration sector. With a solid foundation in content creation, editing, and social media strategy, Kayla respects the vital work of the industry. At R&R, she develops content that engages and informs restoration professionals and manages content strategy for The Experience Events, bridging the cleaning and restoration industries. Outside of work, Kayla is an avid foodie who loves exploring new culinary experiences. She enjoys spending time with her family and embracing the outdoors. Kayla is excited to connect with industry professionals and contribute to R&R’s ongoing success. Reach her at mcgowank@bnpmedia.com or 757-849-2461.

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