Boosting Credibility in Restoration Claims

Building trust with insurance carriers through simple, effective communication strategies

Welcome to our new series, Technical Tip Tuesday, brought to you by the DocuSketch team. This week’s tip focuses on building credibility with the insurance carriers we work with on a regular basis. Chris Tilkov, Director at DocuSketch and the President and Founder of AiME Estimate Review, shares how simply picking up the phone and building that human connection, developing a relationship and looking for a common ground can help. Stay tuned for next week’s tip.

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Kayla McGowan is the Editor-in-Chief of R&R Magazine, with 10 years of experience in marketing and communications in the restoration and cleaning industry. She leads the editorial strategy for R&R and The Experience Events, creating content that informs and connects industry professionals.

Kayla holds a B.S. in Criminal Science and M.S. in Public Safety and Emergency Management from Grand Canyon University. She serves as Co-Chair on the RIA’s Marketing Committee.

Kayla is a Microbial Warrior®, a Certified Forensic Operator® and a High Risk/ High Level Decontamination Specialist™. Kayla is passionate about elevating the industry, is a food lover, enjoys spending time with her family, and embracing the outdoors.