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Restoration Training/Education

Technical Tip Tuesday Presented by DocuSketch

Why Proper Documentation Is Critical for Large Restoration Jobs and Commercial Projects

Avoid costly mistakes by leveraging best practices in the field for accurate documentation

By Kayla McGowan
December 16, 2025

This week’s Technical Tip with Holly Baldwin, Senior Customer Success Manage at DocuSketch, focuses on how misuse of technology can lead to improper documentation and workflow issues. Holly shares an example she recalls on a warehouse job.

A team was documenting a large warehouse, but their photos were taken from behind tall stacks of boxes. The result? You may have already guessed, there was not one clear sightline to the ceiling corners. Without those corners visible, creating an accurate sketch becomes nearly impossible. In this case, the customer had an inaccurate sketch because of improper use of technology when they were documenting. 

Technology works best when we use it properly. A few extra minutes upfront can save hours of frustration. 

Stay tuned for next week’s tip!

More Tips in This Series

  • Boosting Credibility in Restoration Claims
  • Staying Consistent, Strategy and Scaling
  • 360 Imagery & Estimating Shortcuts
  • How Tripod Placement Impacts Accuracy in Sketching
  • Why 360 Imaging Is a Game-Changer for Restoration Documentation and Accuracy
  • How Estimators Can Build a Strong Reputation in Restoration
  • How Technology Improves Accuracy in Restoration Sketching
  • Xactimate Estimating Evolves with New Technology
  • Why Proper Documentation Is Critical for Large Restoration Jobs and Commercial Projects
  • Why Reputation Matters for Estimators in the Restoration Industry
  • Cut Down Site Visits with Smarter Restoration Documentation

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KEYWORDS: commercial loss restoration large loss restoration restoration documentation restoration software Technical Tip Tuesday

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Kayla mcgowan author

Kayla McGowan is the SPAR Partner Manager for PuroClean, where she manages and strengthens the company’s vendor partnership ecosystem. In her role, she serves as a key liaison between PuroClean, approved vendor partners, internal stakeholders, and Franchise Owners, helping connect the network with trusted tools, services, and products that support operational success.

With more than 10 years of experience in marketing and communications within the restoration and cleaning industry, Kayla has built her career around connecting people, ideas, and resources that move the industry forward. She is the former Editor-in-Chief of Restoration & Remediation (R&R) Magazine and continues to contribute to R&R as a writer, bringing her industry knowledge and perspective to its audience.

Kayla holds a B.S. in Criminal Science and an M.S. in Public Safety and Emergency Management from Grand Canyon University. She also serves as Co-Chair of the Restoration Industry Association’s Marketing Committee.

Her industry credentials include Microbial Warrior®️, Certified Forensic Operator®️, and High Risk/High Level Decontamination Specialist™️. Passionate about elevating the restoration industry and the professionals within it, Kayla enjoys building meaningful relationships, sharing knowledge, and creating opportunities for collaboration. Outside of work, she is a food lover who enjoys spending time with her family and being outdoors.

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