On this episode of Ask The Expert, we’re joined by Boris Skoro the CEO of Prism Specialties Northwest and Prism Specialties of East & West LA. Boris operates some of the largest locations within the Prism Specialties network, with a primary focus on large-loss and commercial projects. With more than 30 years of experience, Boris shares his insights on managing complex restoration projects, conducting thorough assessments, and building strong documentation from the start.

Key topics of conversation include:

• Every job should start with a thorough site assessment before any work begins. You must identify the type of loss, evaluate the structural integrity, and classify the facility. Safety always comes first.
• Your end goal should define your scope. Every job looks different depending on the client, their expectations, and the services they provide. What is considered “clean” for one customer may not be the same for another, especially when they handle materials like quantum computers that require zero contaminants. Working backward from the desired outcome helps you plan your staffing, scope, and strategy.
• When you and your team scale for large deployments, you must make sure your infrastructure can support the operation. Managing 100+ technicians on-site requires dedicated logistical and administrative support, including scheduling, lodging, transportation, and other critical needs. Putting this infrastructure in place before you mobilize helps create a smoother operation from the start.
• Just like any other project, communication is your lifeline. Daily crew logs, progress reports, permits, and meetings all play a critical role in keeping the project moving. Boris shares an interesting example from one project where his team held four structured meetings each day to keep everyone aligned.
• Transparency throughout the project helps create a smoother invoicing process. When you send daily reports and crew logs from day one, you reduce surprises at billing. By the time you complete the project, you’ve already completed the documentation, and Boris shares that one of the few remaining delays may simply be waiting for hotels to process final folios.
• The work doesn’t end when you complete the job. Boris recommends debriefing your entire team after every project. Post-project “detox” meetings give you an opportunity to review what went right, what didn’t, and what you can improve. Over time, those conversations build the institutional knowledge that helps you and your team perform better on future projects.

This episode of Ask the Expert is brought to you by Prism Specialty Restoration.