Take a tour of the 95,000-square-foot Blue Kangaroo Packoutz flagship facility in southeast Michigan. See the inner workings of the warehouse, which boasts 750 storage vaults, a state-of-the-art training room, an art restoration department, receiving docks, a cleaning department, a furniture upholstery and refinishing area, and more.

As contractors move from pen and paper to digital documentation they’re left wondering what happens to the data they share on 3^rd-party platforms. Here, Kelly Ruane Melchiondo, a construction attorney with expertise in data privacy and security, answers commonly asked questions on the risks and benefits associated with embracing big data.

Every restoration company encounters a certain percentage of projects that turn out to be undesirable, unprofitable, or uncollectible. Sean Scott likes to call these jobs the rotten eggs of restoration. Here he shares key things to consider when job leads are called in.

This special-edition episode features a prestigious panel of Ladder Award finalists from 2021 and 2020. They share innovative ways they are helping advance the property restoration industry, as well as their vision for its future. Hot topics covered include attracting and retaining talent, employee training, growing a business, marketing, adopting new technology, imposter syndrome, and leading from any chair. 

After years of putting out fires and pointing the finger at employees, Eric Sprague and Larry Wilberton learned to point the finger at themselves. Here, Sprague shares how he and Wilberton transformed their restoration company into one with high engagement, performance and profit.

For a lot of business owners, October isn’t exactly a time of new beginnings. You might be fantasizing about taking a breath, taking a break and starting fresh. If you’re like most, setting a New Year’s resolution for your business is the furthest thing from your mind. It shouldn’t be.

Apply the same investigative mindset we teach our teams to use in water-damaged homes when you are dealing with interpersonal and organizational challenges.

Jim Kowalski is owner and vice president of Kowalski Construction Inc. He is also president of the Restoration Affiliates board. Here, he shares secrets to success and lessons learned in growing his third-generation, family-run property restoration company. He also explains what Restoration Affiliates is.