In Restorer’s Digest, “O.G. Restorer” Sean Scott helps restoration companies to keep a competitive advantage by covering a smorgasbord of topics from both the business and field sides of the industry. These columns will be featured in the R&R eNewsletter the fourth Friday of every month. Subscribe to get this column delivered to your inbox along with the latest industry news.
In most cases when a home is damaged by a disaster, the homeowner(s) are already upset by the time the restorer gets there. The last thing a restorer wants to do is add insult to injury by doing or not doing something that could add stress or make the situation worse.