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Home » Topics » Columns » Restorer’s Digest

Restorer’s Digest
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Restorer’s Digest
For restoration companies, keeping a competitive advantage takes mastering the business and field sides. In Restorer’s Digest, “O.G. Restorer” Sean Scott covers a smorgasbord of topics including, but not limited to, fire and smoke restoration, disaster recovery, health and safety estimating, dispute resolution, ethics, customer relations, sales and marketing, and working with insurance companies and adjusters. These columns will be featured in the R&R eNewsletter the fourth Friday of every month.

ARTICLES

Your Project Manager May Be Killing Your Restoration Business

Your Project Manager May Be Killing Your Restoration Business

Sean scott
Sean Scott
January 19, 2023
No Comments

If your repair work is barely profitable, the problem may be your project manager.


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smoke-damaged media shelf

Mastering Fire Restoration Estimation Part 4

Sean scott
Sean Scott
December 22, 2022
No Comments

The final phase involves compiling a list of items and tasks.


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fire damage restoration

Mastering Fire Restoration Estimation Part 3

Sean scott
Sean Scott
November 23, 2022
No Comments

Know the odors you are dealing with and the best ways to treat them.


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fire restoration estimating

Mastering Fire Restoration Estimation Part 2

Sean scott
Sean Scott
October 27, 2022
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Seven factors to determine for the preliminary estimate.


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Mastering Fire Restoration Estimation

Mastering Fire Restoration Estimation Part 1

Sean scott
Sean Scott
September 22, 2022
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The first phase is gathering data on what emergency services were involved.


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appraisal dispute resolution

Appraisal – An Effective Method for Dispute Resolution

Sean scott
Sean Scott
August 25, 2022
No Comments

An appraisal clause proves a useful tool as claims become more often contested.


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customer service on property restoration jobs

10 Tips Restorers Should Consider When Working for Homeowners

Restorer’s Digest
Sean scott
Sean Scott
April 27, 2022
One Comment

In most cases when a home is damaged by a disaster, the homeowner(s) are already upset by the time the restorer gets there. The last thing a restorer wants to do is add insult to injury by doing or not doing something that could add stress or make the situation worse.


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navigating restoration business challenges.

The Value of Working With a Restoration Coach

Restorer’s Digest
Sean scott
Sean Scott
March 24, 2022
No Comments

At some point, you will run into situations where your livelihood may be threatened. This is when you will need advice from someone who may have experienced a similar situation or knows how to navigate through the challenges. So, what is a restoration coach and how can they bring value to your company?


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garage and vehicle fires

Spalling: The Effect High Heat Has on Concrete and 5 Steps for Restoration

Restorer’s Digest
Sean scott
Sean Scott
February 2, 2022
No Comments

When buildings are damaged or destroyed by fire, it is not uncommon to see the surfaces of exposed concrete or masonry exhibit scarring, pitting or cratering. This phenomenon is known as spalling. The costs for extensive testing, and attempts at cleaning or restoration, can be very expensive.


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dangers of soot, ash, burned wood

Soot, Char and Ash: It’s More Toxic Than You Think

Restorer’s Digest
Sean scott
Sean Scott
Briana C. Scott
January 27, 2022
No Comments

When you think of charred wood, ash left behind after a wildfire or soot, you might think that they are little more than harmless byproducts of incomplete combustion. Images of people sifting through the ash in their street clothes to find valuables, or walking through a burned-out home in shorts and flip-flops, gives the impression that post-fire environments are relatively safe. However, this is far from the truth.


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