Restoring Success

Restoring Success is a monthly column by Lisa Lavender. She covers the full gamut of topics related to running and operating a restoration company – from management to organizational skills, safety, culture, hiring, and more. These columns will be featured in the R&R eNewsletter the first Friday of every month.

ARTICLES

Restoring Success Meets The Intentional Restorer

Nothing is Scarier than Scope Creep

Jon Isaacson

Lisa Lavender, M.T.R., M.F.S.R., M.W.R.

September 30, 2020

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Scope creep occurs in many facets and a variety of circumstances in our companies when we deviate from the scope of work and fail to account for it in the revenues.

Restoring Success

The New Age of Restoration Training

Lisa Lavender, M.T.R., M.F.S.R., M.W.R.

September 3, 2020

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The year 2020 will go down in history as the year of challenges and it is in the spirit of overcoming these obstacles that rapid developments and opportunities present themselves.

Restoring Success

Transparency in Our Restoration Companies

Chelsea Mihalko

Lisa Lavender, M.T.R., M.F.S.R., M.W.R.

August 6, 2020

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Being authentically transparent is most important in positively leading the team through 2020, the pandemic, and the continuous challenges.

Restoring Success

Morale and Engagement: Built on a Foundation of Trust

Lisa Lavender, M.T.R., M.F.S.R., M.W.R.

July 2, 2020

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A culture filled with fear and mistrust will be a culture with a disengaged and unhappy team.

Restoring Success: Red Flags

What is the first thing that comes to mind when you hear “RED FLAG”?

Lisa Lavender, M.T.R., M.F.S.R., M.W.R.

June 5, 2020

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A red flag is only a signal; if we react to a signal of a coming problem or irregularity, we can get things back on track.

Restoring Success

A Fresh Look at Online Training

Lisa Lavender, M.T.R., M.F.S.R., M.W.R.

April 30, 2020

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As an industry, we can embrace, adjust, and utilize training opportunities in new ways.

Restoring Success

A Cultural Shift

Lisa Lavender, M.T.R., M.F.S.R., M.W.R.

April 9, 2020

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Although we can only speculate on the long-term impact on our behaviors, we can proactively and positively begin to adjust.

Restoring Success

#MOGA: Make On-Call Great Again

Lisa Lavender, M.T.R., M.F.S.R., M.W.R. Pete Marrero

March 5, 2020

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A career in restoration demands a commitment to the customers call in need of action, 24/7. Let’s make it great again.

Restoring Success: It's All a Matter of Culture

Can such a gray area like culture be the ultimate key to success?

Lisa Lavender, M.T.R., M.F.S.R., M.W.R.

January 30, 2020

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Culture can impact an organization’s ability to adopt new technology, overcome challenges, provide world-class service, provide opportunities for growth, learning, development, and more

Restoring Success: Lisa's New Year's Resolution

No more tacit approval.

January 3, 2020

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Tacit approval is related to the concept of accountability; however, the result is that it is literally perceived as approved and acceptable behavior.

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Check out the October 2020 edition of Restoration & Remediation: managing indoor air quality amid COVID-19, restoration chemistry part 2, wildfires, mergers and acquisitions and much more!

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