Managing Your Restoration Business

The Future of T&M Billing: AI, Transparency, and Accountability, Part 2

Mon, 10 Aug 2026 16:30:00 -0400

Part 2 of this series explores how AI, transparency, and accountable review processes are shaping the future of time and material billing in the restoration industry.

Seeking a Job in Restoration? Your Resume is Your Business Case.

Mon, 10 Aug 2026 12:30:00 -0400

Learn why your resume should focus on truthful, clear, and relevant information instead of catchy trends. These tips help hiring managers find the right candidate for the job.

Where AI Costs Restorers, and How You Can Get Paid More by Using it Right

Fri, 07 Aug 2026 13:00:00 -0400

Learn how standard-based AI can help restoration contractors strengthen their claims, improve citations, and avoid inaccurate citations with human oversight and verification.

The First 24 Hours after Flooding — Why Safety Comes First

Fri, 07 Aug 2026 09:00:00 -0400

Here’s why safety, technical drying, and documentation are essential after a major flood. Plus, how restorers can guide property owners through the entire recovery process.

Inspection, Education, and Industry Growth

mcgowank@bnpmedia.com (Kayla McGowan) — Thu, 06 Aug 2026 09:30:00 -0400

Damien Monaghan discusses inspection, education, standards, and the future of the cleaning, restoration, and inspection.

The Hidden Cost of the Wrong Dehumidifier Filter

Wed, 05 Aug 2026 15:00:00 -0400

Lookalike HVAC filters on dehumidifiers may seem minor, but it can impact drying, equipment, and extend project timelines. Here’s why selecting the correct high-airflow (HAF) filter is crucial in minimizing costs, protecting equipment, and maintaining efficiency.

Fire Damage, Smoke, and Recovery

mcgowank@bnpmedia.com (Kayla McGowan) — Wed, 05 Aug 2026 11:00:00 -0400

Josh Arthur and Jordan Kohn discuss smoke contamination, fire damage restoration, homeowner recovery, and best practices for responding to fire losses.

The Words Costing Restoration Contractors Money

Tue, 04 Aug 2026 14:00:00 -0400

Find out how contract language and billing terminology can affect restoration invoices, payment disputes, documentation, and why clearly defining terms improve defensibility.

Building a Training Roadmap for Long-Term Success

mcgowank@bnpmedia.com (Kayla McGowan) — Tue, 04 Aug 2026 09:30:00 -0400

Here’s how restoration companies can build a structured training roadmap that helps develop technical skills, future industry leaders, and helps their long-term growth.

Growth vs. Grit: Why Scaling Smart Always Beats Scaling Fast in Restoration

Mon, 03 Aug 2026 11:30:00 -0400

Here’s why restoration companies should prioritize disciplined growth, profitability, and operational capacity over rapid expansion to help build a more resilient and stronger business.

Why Fatigue May Be the Most Overlooked Safety Hazard in Restoration

Fri, 31 Jul 2026 14:00:00 -0400

Learn how fatigue impacts restorers' PPE compliance, decision-making, and worker safety on job sites, and learn practical strategies that help reduce restorers' risks and improve their safety.

Onboarding, Retention, and Team Success

mcgowank@bnpmedia.com (Kayla McGowan) — Thu, 30 Jul 2026 12:00:00 -0400

Kelley Dolan of Violand Management Associates discusses employee onboarding, retention, and building a 90-day plan that helps new hires thrive.

The Agreement Comes First: Building a Defensible T&M Invoice, Part 1

Tue, 28 Jul 2026 13:00:00 -0400

In part one of this two-part series, you’ll learn why signed agreements, thorough documentation, and consistent processes are the foundation of defensible time and material billing.

Looking Beyond the Visible Damage in Restoration Claims

mcgowank@bnpmedia.com (Kayla McGowan) — Tue, 28 Jul 2026 09:00:00 -0400

Here’s how comprehensive documentation, digital tools, and virtual tours help restorers strengthen their claims, uncover hidden details, and improve communication.

When the Weather Hits: How to Prevent Peak Season from Crushing Your Business

Mon, 27 Jul 2026 10:30:00 -0400

Learn how restoration companies can prepare for peak storm season without sacrificing their staffing, service quality, operations, and technology.

How Pre-Loss Documentation Can Help Restoration Contractors Win More Work

Fri, 24 Jul 2026 10:00:00 -0400

Pre-loss documentation and 360° scans help restorers build trust, generate new leads, and win more restoration work.

Documentation That Survives an Insurance Audit: Moisture Mapping, Drying Logs & Photo Discipline

Thu, 23 Jul 2026 16:00:00 -0400

Successful restoration projects are documented thoroughly throughout the drying process. Learn how daily dry logs, moisture mapping, and disciplined photo documentation help restorers support their claims, withstand audits, and get paid.

Workforce Development, Inclusion, and Standards

mcgowank@bnpmedia.com (Kayla McGowan) — Thu, 23 Jul 2026 14:30:00 -0400

Ryan Tasovac, VP of Custodial Services at Peckham, discusses workforce development, employee retention, inclusive hiring, and his upcoming session at The Experience in Las Vegas, NV on Thursday, September 10 from 9:10 – 9:40 am.

Diagnosing Multi-Level Construction-Defect Water Losses

Wed, 22 Jul 2026 17:00:00 -0400

How restorers can diagnose and mitigate multi-level construction-defect water losses using containment, moisture mapping, and strategic drying techniques.

Water Loss Prevention, Smart Technology, and Risk Management

mcgowank@bnpmedia.com (Kayla McGowan) — Wed, 22 Jul 2026 09:30:00 -0400

FloLogic’s Ian Greene discusses water damage prevention, risk management, smart leak detection, and how restorers can build stronger relationships with their customers.

Great Service is Your Competitive Advantage

Tue, 21 Jul 2026 14:00:00 -0400

Great customer service, communication, and relationships help restorers earn more five-star reviews, referrals, and repeat business.

Creating a Single Source of Truth for Restoration Projects

mcgowank@bnpmedia.com (Kayla McGowan) — Tue, 21 Jul 2026 09:30:00 -0400

Learn how centralized virtual tours, documentation, and digital tools help restorers improve collaboration, communication, and project management.

A Maturing Industry Under Pressure: Applying Porter's Five Forces to Analyze Disaster Restoration, Part 3

Mon, 20 Jul 2026 11:00:00 -0400

Part three of this series highlights price competition, commoditization, and strategies restorers can use to help protect their profitability and help differentiate their business.

The Conversation Most Owners Wait Too Long to Have

Mon, 20 Jul 2026 09:00:00 -0400

When owners live inside the business every day, there are things they start accepting as normal that instead should be challenged. This is where a trusted coach, consultant, peer group, or advisor brings value.

CAT Response, Cash Flow, and Partnerships

mcgowank@bnpmedia.com (Kayla McGowan) — Wed, 15 Jul 2026 14:00:00 -0400

PuroClean’s COO, George Hernandez, discusses CAT response planning, partnerships, operational strategies, and cash flow strategies for CAT work.

Speeding Up Claims with Instant Sketch and ESX Delivery

mcgowank@bnpmedia.com (Kayla McGowan) — Wed, 15 Jul 2026 09:30:00 -0400

Here’s how tools like Insta Sketch and rapid ESX help restorers improve their documentation, streamline the claims process, and project completion.

A Maturing Industry Under Pressure: Applying Porter's Five Forces to Analyze Disaster Restoration, Part 2

Mon, 13 Jul 2026 16:00:00 -0400

In part two of this series, we explore how TPAs, buyer power, and managed repair programs are continuing to reshape the competition and profitability in the restoration industry.

The Complete Marketing System for Restoration Companies That Drives Growth

Mon, 13 Jul 2026 15:45:00 -0400

Uncover the complete marketing system that restoration business can use to help generate leads, increase conversions, and consistently grow the business.

The Hidden Mold Risks Homeowners Face After Flooding

mcgowank@bnpmedia.com (Kayla McGowan) — Fri, 10 Jul 2026 11:40:00 -0400

Flood damage often leaves behind hidden moisture that can create ideal conditions for mold growth. In this Q&A, 1-800 WATER DAMAGE’s Tim Singnysane shares how quickly mold can develop, where it hides, the health risks, and when homeowners should call a restoration professional.

AI, Training, and Company Culture

mcgowank@bnpmedia.com (Kayla McGowan) — Wed, 08 Jul 2026 08:00:00 -0400

On the latest episode of Ask The Expert, Leighton Healey shares how AI can help improve your teams’ confidence, strengthen your training, and help restorers build consistent workflows without replacing your people.