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Home » Authors » Kayla McGowan
Kayla McGowan

Kayla McGowan

Kayla McGowan is the Editor-in-Chief of R&R Magazine, with 10 years of experience in marketing and communications in the restoration and cleaning industry. She leads the editorial strategy for R&R and The Experience Events, creating content that informs and connects industry professionals. 

Kayla holds a B.S. in Criminal Science and M.S. in Public Safety and Emergency Management from Grand Canyon University. She serves as Co-Chair on the RIA’s Marketing Committee.

Kayla is a Microbial Warrior®, a Certified Forensic Operator® and a High Risk/ High Level Decontamination Specialist™. Kayla is passionate about elevating the industry, is a food lover, enjoys spending time with her family, and embracing the outdoors.

Articles

ARTICLES

Ask the Expert: Rethinking Operator Led Growth in the Restoration Industry
Ask the Expert

Rethinking Operator Led Growth in the Restoration Industry

Jeff Todd shares why local expansion and density allow restorers to drive strong performance
Kayla McGowan
Kayla McGowan
April 17, 2026
No Comments

On this episode of Ask The Expert, Jeff Todd of ServiceMaster Restore® shares his insights on why local expansion often outperforms top-down growth.




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Ask the Expert - Women in Restoration: Marketing, Communication, and Building Trust
Ask the Expert

Women in Restoration: Marketing, Communication, and Building Trust

Here’s how strategic marketing and communication humanize the restoration industry
Kayla McGowan
Kayla McGowan
April 15, 2026
No Comments

EHS Restoration’s Marketing Manager Abby Vallelonga shares how communication and marketing help humanize your business and build trust with your clients during high-stress restoration jobs. 




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Technical Tip Tuesday: How to Improve Restoration Estimates with a Better Initial Walkthrough
Technical Tip Tuesday Presented by DocuSketch

How to Improve Restoration Estimates with a Better Initial Walkthrough

Why site observations, documentation, and pricing details are crucial from the start
Kayla McGowan
Kayla McGowan
April 14, 2026
No Comments

Here’s how a better initial walkthrough helps improve restoration estimates through stronger site observations, documentation, and pricing accuracy. 




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Ask the Expert: Why Contents Insurance Claims Break Down and How to Prevent Delays
Ask the Expert

Why Contents Insurance Claims Break Down and How to Prevent Delays

Industry Experts, David Gavilanes and Dan Konno, explain how communication and documentation improve claims outcomes
Kayla McGowan
Kayla McGowan
April 13, 2026
No Comments

Learn why contents claims break down and how restorers can prevent delays through better communication and documentation.




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Ask the Expert - The Restoration Triangle: Improving the Claims Ecosystem with Technology
Ask the Expert

The Restoration Triangle: Improving the Claims Ecosystem with Technology

Industry expert, Robb Harrell, explains how communication and shared data can help strengthen the restoration triangle
Kayla McGowan
Kayla McGowan
April 10, 2026
No Comments

Robb Harrell shares how the claims ecosystem can improve through communication, shared data, and technology.




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Ask the Expert - Women in Restoration: Leadership and Industry Impact
Ask the Expert

Women in Restoration: Leadership and Industry Impact

Becky Edgren shares her insights on mentorship, growth, and advancing women in the restoration industry
Kayla McGowan
Kayla McGowan
April 8, 2026
No Comments

Becky Edgren of Puroclean shares her leadership journey and advice for women in the restoration industry, focusing on mentorship, growth, and impact on the industry.




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Technical Tip Tuesday: How AI Is Transforming Restoration Estimates and Documentation
Technical Tip Tuesday Presented by DocuSketch

How AI Is Transforming Restoration Estimates and Documentation

Tools like speech-to-scope and 360 imagery improve restorers speed and accuracy
Kayla McGowan
Kayla McGowan
April 7, 2026
No Comments

Learn how technology and AI are transforming restoration estimates and documentation with tools like speech-to-scope and 360 imagery. 




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Ask the Expert - The Future of AI in Restoration: How Technology Is Transforming the Industry
Ask the Expert

The Future of AI in Restoration: How Technology Is Transforming the Industry

Alex Duta shares how AI is reshaping restoration operations, claims, and business growth
Kayla McGowan
Kayla McGowan
April 3, 2026
No Comments

Alex Duta, the CEO of Albiware, shares how AI is transforming restoration operations, claims, and business growth. Plus, how restorers can efficiently and effectively adopt AI. 




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Ask the Expert - Women in Restoration: Career Growth and Industry Impact
Ask the Expert

Women in Restoration: Career Growth and Industry Impact

This special series of Ask The Expert highlights the women shaping the restoration industry
Kayla McGowan
Kayla McGowan
April 1, 2026
No Comments

On this episode of Ask The Expert, Megan Hughes shares key moments in her career and advice for women in the restoration industry. 




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Technical Tip Tuesday: Using Speech-to-Scope Technology to Improve Restoration Estimates
Technical Tip Tuesday Presented by DocuSketch

Using Speech-to-Scope Technology to Improve Restoration Estimates

Learn how real-time documentation tools are designed to help restorers capture accurate scope details
Kayla McGowan
Kayla McGowan
March 31, 2026
No Comments

This week’s technical tip shares how restorers can leverage speech-to-scope for more accurate estimates and documentation in real time.




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View All Articles by Kayla McGowan
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