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Home » Authors » Kayla McGowan
Kayla McGowan

Kayla McGowan

Kayla McGowan is the SPAR Partner Manager for PuroClean, where she manages and strengthens the company’s vendor partnership ecosystem. In her role, she serves as a key liaison between PuroClean, approved vendor partners, internal stakeholders, and Franchise Owners, helping connect the network with trusted tools, services, and products that support operational success.

With more than 10 years of experience in marketing and communications within the restoration and cleaning industry, Kayla has built her career around connecting people, ideas, and resources that move the industry forward. She is the former Editor-in-Chief of Restoration & Remediation (R&R) Magazine and continues to contribute to R&R as a writer, bringing her industry knowledge and perspective to its audience.

Kayla holds a B.S. in Criminal Science and an M.S. in Public Safety and Emergency Management from Grand Canyon University. She also serves as Co-Chair of the Restoration Industry Association’s Marketing Committee.

Her industry credentials include Microbial Warrior®️, Certified Forensic Operator®️, and High Risk/High Level Decontamination Specialist™️. Passionate about elevating the restoration industry and the professionals within it, Kayla enjoys building meaningful relationships, sharing knowledge, and creating opportunities for collaboration. Outside of work, she is a food lover who enjoys spending time with her family and being outdoors.

Articles

ARTICLES

Ask the Expert - Building Large-Loss Leaders: Why Hands-On Training Matters
Ask the Expert

Building Large-Loss Leaders: Why Hands-On Training Matters

How hands-on training builds confidence, preparedness, and technical skills for complex restoration projects
Kayla McGowan
Kayla McGowan
Chris Gray
November 6, 2026
No Comments

Here’s how hands-on large loss restoration training helps restorers strengthen their technical skills, gain field experience and knowledge, improve their safety, and prepare ahead of complex projects.



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Ask The Expert podcast graphic featuring Brantley Kushner of ATI Restoration and Robb Harrell of DocuSketch discussing Hurricane Milton recovery.
Ask the Expert

Lessons in the Field: ATI Restoration’s Six-Week Hurricane Milton Recovery

The team at ATI Restoration successfully restored nearly 300 units in an apartment complete in just six weeks’ time through technology and teamwork
Kayla McGowan
Kayla McGowan
November 5, 2026
No Comments

Brantley Kushner and Robb Harrell share the challenges, technology, vendor partnerships, and coordination that helped the team ATI complete a complex job after hurricane Milton that affected 279 units.


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Freelancers working on new projects

Tendencias de la industria de restauración en 2024: perspectivas y lo que viene para 2025

Cambios en 2024 y expectativas para los profesionales de la restauración en 2025
Kayla McGowan
Kayla McGowan
November 3, 2026
No Comments

Conoce las tendencias de la industria de restauración en 2024 y las perspectivas para 2025, desde la escasez de mano de obra hasta la tecnología y la sostenibilidad.


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Ask The Expert: How the SPAR Program is Raising Vendor Partnership Standards
Ask the Expert

How the SPAR Program is Raising Vendor Partnership Standards

How SPAR is strengthening vendor partnerships through accountability, technology, standards, and innovation
Kayla McGowan
Kayla McGowan
October 30, 2026
No Comments

Learn how SPAR is advancing vendor partnerships, security, standards, technology, and accountability in the restoration industry.




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Ask the Expert - Beyond the Burn: What's Next for Fire Restoration?
Ask the Expert

Beyond the Burn: What's Next for Fire Restoration?

Industry experts discuss fire safety, testing, contamination, and why restoration requires more than “cleaning”
Kayla McGowan
Kayla McGowan
October 28, 2026
No Comments

Learn about the future of fire restoration, including assessment, decontamination, cleaning, worker safety, testing, verification, and contents restoration on this episode of Ask The Expert. 



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Technical Tip Tuesday: Technology in Fire Restoration
Technical Tip Tuesday Presented by DocuSketch

Technology in Fire Restoration

How 360 documentation helps restorers improve their communication, build trust with their customer, and improve their communication
Kayla McGowan
Kayla McGowan
October 27, 2026
No Comments

Learn how technology impacts fire losses and how it helps restorers improve their accuracy, communicate, and build trust with their customers. 




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Ask the Expert Q&A: How Restorers Can Build Stronger Plumbing Referral Partnerships
Ask the Expert

How Restorers Can Build Stronger Plumbing Referral Partnerships

Why trust, consistency, timing, and service matter more than quick wins with referrals
Kayla McGowan
Kayla McGowan
October 26, 2026
No Comments

Here’s how restorers can build stronger plumbing partnerships through consistent follow up, building trust, timing, and a service-first approach. 


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Ask The Expert: The Hidden Costs of Workflow Fragmentation in Restoration

The Hidden Costs of Workflow Fragmentation in Restoration

Consistent workflows help restorers reduce operational gaps, improve efficiencies, and protect profits
Kayla McGowan
Kayla McGowan
October 23, 2026
No Comments

Nelson Higgins of DocuSketch shares how fragmented processes lead to delayed payments, lost equipment, dissatisfied customers, and operational disruptions. 




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Ask the Expert: Contents Restoration in the New Era of Fire and Wildfire Losses
Ask the Expert

Contents Restoration in the New Era of Fire and Wildfire Losses

Kayla McGowan
Kayla McGowan
October 21, 2026
No Comments

On this episode of Ask The Expert, Kevin and Annissa Coy discuss fire and contents restoration, contamination, testing, and third-party assessments. 


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Technical Tip Tuesday: Reducing Fire Restoration Claims Disputes with Documentation
Technical Tip Tuesday Presented by DocuSketch

Reducing Fire Restoration Claims Disputes with Documentation

Thorough documentation and communication play a critical role in supporting fire restoration claims
Kayla McGowan
Kayla McGowan
October 20, 2026
No Comments

Learn how thorough documentation and clear communication help restorers support their estimates, prevent project delays, and reduce claims disputes in fire restoration. 




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Events

May 19, 2026

Hurricane Response: What’s Changed, Who’s at Risk, and How to Scale Without Breaking

On Demand Hurricane season isn’t what it used to be, and neither is disaster response. In this webinar, our panel will break down what’s changed for hurricane response, and how restorers can scale responsibly without sacrificing their safety, retention, or profitability.

December 10, 2026

Fire Damage Restoration: What We Know, What We Don’t, and What Comes Next

LIVE: December 10, 2026 at 2 PM EST This webinar brings together restoration, industrial hygienists, and safety experts for a practical discussion on what happens from the moment a property is assessed for fire damage through final clearance.

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Poll

Business Goals for 2027

What’s your biggest business priority heading into 2027?
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Products

2026 National Renovation and Insurance Repair Estimator

2026 National Renovation and Insurance Repair Estimator

Current prices in dollars and cents and detailed descriptions for hard-to-find items needed on most insurance, repair, remodeling, and renovation jobs. All price items include labor, material, and equipment breakouts, plus special charts that tell you exactly how these costs are calculated. Includes many reinstall/salvage cost estimates, hundreds of sample product images and unique architectural items.ISBN 978-1-57218-405-3

 

 

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