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Home » Authors » Kayla McGowan
Kayla McGowan

Kayla McGowan

Kayla McGowan is the Editor-in-Chief of R&R Magazine, with 10 years of experience in marketing and communications in the restoration and cleaning industry. She leads the editorial strategy for R&R and The Experience Events, creating content that informs and connects industry professionals. 

Kayla holds a B.S. in Criminal Science and M.S. in Public Safety and Emergency Management from Grand Canyon University. She serves as Co-Chair on the RIA’s Marketing Committee.

Kayla is a Microbial Warrior®, a Certified Forensic Operator® and a High Risk/ High Level Decontamination Specialist™. Kayla is passionate about elevating the industry, is a food lover, enjoys spending time with her family, and embracing the outdoors.

Articles

ARTICLES

AI, Training, and Company Culture
Ask the Expert

AI, Training, and Company Culture

KnowHow’s CEO Leighton Healey discusses AI, training, and building stronger restoration teams
Kayla McGowan
Kayla McGowan
July 8, 2026
No Comments

On the latest episode of Ask The Expert, Leighton Healey shares how AI can help improve your teams’ confidence, strengthen your training, and help restorers build consistent workflows without replacing your people.


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Tech Tip Tuesday
Technical Tip Tuesday Presented by iGuide

Leveraging 360° Virtual Tours to Speed Up Claims

Learn how 360 virtual tours help restorers improve their communication, documentation, and collaboration during the claims process
Kayla McGowan
Kayla McGowan
July 7, 2026
No Comments

360 virtual tours go far beyond a documentation tool Here’s how restorers can use them to improve their communication with customers and adjusters, streamline their processes, and accelerate approvals.


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TradeTalks episode 44: Carpet Cleaning, Restoration and Cycling
TradeTalks: Unlocking The Experience

Carpet Cleaning, Restoration and Cycling

Super Tech University’s Eric Sprague discusses business growth, expanding services, and the importance of industry education
Kayla McGowan
Kayla McGowan
July 2, 2026
No Comments

Eric Sprague of Super Tech University shares insights about his upcoming keynote at The Experience in Las Vegas, NV on September 11, 2026. 




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Ask the Expert: Commercial Drying, Systems, and Risk Management
Ask the Expert

Commercial Drying, Systems, and Risk Management

Howard Wolf shares why commercial drying success depends on risk management, operational strategy, and coordination
Kayla McGowan
Kayla McGowan
July 1, 2026
No Comments

Learn how large-loss and commercial drying projects require systems, coordination, risk management, and operational strategy. 




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Ask the Expert Q&A: How Restorers Can Turn Call Handling into a Competitive Advantage
Ask the Expert

How Restorers Can Turn Call Handling into a Competitive Advantage

Kayla McGowan
Kayla McGowan
June 29, 2026
No Comments

Jason Luo of Newo.ai shares strategies to help restorers improve their call handling, reduce missed revenue, leverage AI, after-hours response, and lead conversion. 


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TradeTalks, episode 43: Entrepreneurship, Growth and Staying Grounded
TradeTalks: Unlocking The Experience

Entrepreneurship, Growth and Staying Grounded

Absolute Clean & Restore’s Michael Villones discusses business growth, carpet cleaning, and growth
Kayla McGowan
Kayla McGowan
June 26, 2026
No Comments

Catch Michael Villones of Absolute Clean & Restore at The Experience in Las Vegas, NV on September 10 at the Paris Hotel & Casino.




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Ask The Expert: Why After-Hours Response Matters in Restoration
Ask the Expert

Why After-Hours Response Matters in Restoration

How live answering, responsive communication, and customer service impacts restoration businesses growth
Kayla McGowan
Kayla McGowan
June 24, 2026
No Comments

ServiceForge’s Jane Blanchard shares how after-hours response and customer communication can help restoration companies improve their reviews, increase lead conversion, and build trust.




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Technical Tip Tuesday: Why Chain of Custody Matters in Contents Restoration
Technical Tip Tuesday Presented by Blue Kangaroo Packoutz

Why Chain of Custody Matters in Contents Restoration

How inventory tracking and documentation help improve your accountability and organization during contents restoration
Kayla McGowan
Kayla McGowan
June 23, 2026
No Comments

A strong chain of custody and procedures help restorers improve their accountability, ensure accurate inventory records, and reduce confusion.




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Ask the Expert Q&A: How Window Performance Affects Hurricane Damage and Building Resilience
Ask the Expert

How Window Performance Affects Hurricane Damage and Building Resilience

Building performance expert shares why and what restorers should know about windows, water intrusion, and storm resilience
Kayla McGowan
Kayla McGowan
June 18, 2026
No Comments

Here’s how window performance, water intrusion, and installation affect hurricane damage, long-term building resilience, and moisture control.


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TradeTalks episode 42: Asbestos, Education, and Coffee Roasting
TradeTalks: Unlocking The Experience

Asbestos, Education, and Coffee Roasting

Andre Zwanenburg of The Asbestos Institute discusses asbestos education, regulations, and industry awareness
Kayla McGowan
Kayla McGowan
June 18, 2026
No Comments

Andre Zwanenburg of The Asbestos Institute chats about asbestos education, environmental safety, regulations, and his upcoming session at the Experience on September 10, 2026.




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View All Articles by Kayla McGowan
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