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Home » Authors » Kayla McGowan
Kayla McGowan

Kayla McGowan

Kayla McGowan is the Editor-in-Chief of R&R Magazine, with 10 years of experience in marketing and communications in the restoration and cleaning industry. She leads the editorial strategy for R&R and The Experience Events, creating content that informs and connects industry professionals. 

Kayla holds a B.S. in Criminal Science and M.S. in Public Safety and Emergency Management from Grand Canyon University. She serves as Co-Chair on the RIA’s Marketing Committee.

Kayla is a Microbial Warrior®, a Certified Forensic Operator® and a High Risk/ High Level Decontamination Specialist™. Kayla is passionate about elevating the industry, is a food lover, enjoys spending time with her family, and embracing the outdoors.

Articles

ARTICLES

Technical Tip Tuesday: Looking Beyond the Visible Damage in Restoration Claims
Technical Tip Tuesday Presented by iGuide

Looking Beyond the Visible Damage in Restoration Claims

How documentation improves communication, claims, and decision-making in restoration
Kayla McGowan
Kayla McGowan
July 28, 2026
No Comments

Here’s how comprehensive documentation, digital tools, and virtual tours help restorers strengthen their claims, uncover hidden details, and improve communication. 



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TradeTalks episode 47: Workforce Development, Inclusion, and Standards
TradeTalks: Unlocking The Experience

Workforce Development, Inclusion, and Standards

Ryan Tasovac of Peckham shares how inclusive hiring, workforce development, and employee retention
Kayla McGowan
Kayla McGowan
July 23, 2026
No Comments

Ryan Tasovac, VP of Custodial Services at Peckham, discusses workforce development, employee retention, inclusive hiring, and his upcoming session at The Experience in Las Vegas, NV on Thursday, September 10 from 9:10 – 9:40 am.




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Ask the Expert: Water Loss Prevention, Smart Technology, and Risk Management
Ask the Expert

Water Loss Prevention, Smart Technology, and Risk Management

Ian Greene of FloLogic shares his insights on leak detection, proactive risk management, and water damage prevention
Kayla McGowan
Kayla McGowan
July 22, 2026
No Comments

FloLogic’s Ian Greene discusses water damage prevention, risk management, smart leak detection, and how restorers can build stronger relationships with their customers. 




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Technical Tip Tuesday: Creating a Single Source of Truth for Restoration Projects
Technical Tip Tuesday Presented by iGuide

Creating a Single Source of Truth for Restoration Projects

Centralized documentation helps improve collaboration, communication, and project consistency
Kayla McGowan
Kayla McGowan
July 21, 2026
No Comments

Learn how centralized virtual tours, documentation, and digital tools help restorers improve collaboration, communication, and project management. 


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TradeTalks episode 46: HVAC, Innovation, and Industry Growth
TradeTalks: Unlocking The Experience

HVAC, Innovation, and Industry Growth

David Hart discusses HVAC cleaning, indoor air quality, and best practices for restorers
Kayla McGowan
Kayla McGowan
July 16, 2026
No Comments

At The Experience Convention in Las Vegas, NV on September 9 David Hart and John Miles are going to discuss HVAC cleaning, indoor air quality, and best practices for restorers. 




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Ask the Expert: CAT Response, Cash Flow, and Partnerships
Ask the Expert

CAT Response, Cash Flow, and Partnerships

George Hernandez of PuroClean discusses CAT response planning, financial management, and operational readiness
Kayla McGowan
Kayla McGowan
July 15, 2026
No Comments

PuroClean’s COO, George Hernandez, discusses CAT response planning, partnerships, operational strategies, and cash flow strategies for CAT work. 



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Technical Tip Tuesday: Speeding Up Claims with Instant Sketch and ESX Delivery
Technical Tip Tuesday Presented by iGuide

Speeding Up Claims with Instant Sketch and ESX Delivery

Faster documentation improves collaboration, communication, and claims efficiency
Kayla McGowan
Kayla McGowan
July 15, 2026
No Comments

Here’s how tools like Insta Sketch and rapid ESX help restorers improve their documentation, streamline the claims process, and project completion.  


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Ask the Expert
Ask the Expert

The Hidden Mold Risks Homeowners Face After Flooding

A Q&A for homeowners that explains how mold develops, where it hides, and when to call a professional
Kayla McGowan
Kayla McGowan
July 10, 2026
No Comments

Flood damage often leaves behind hidden moisture that can create ideal conditions for mold growth. In this Q&A, 1-800 WATER DAMAGE’s Tim Singnysane shares how quickly mold can develop, where it hides, the health risks, and when homeowners should call a restoration professional.


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TradeTalks
TradeTalks: Unlocking The Experience

Business Growth, Chemistry, and Magic

Tom King of San-Bright and MasterBlend discusses leadership, building a profitable service company, and business growth
Kayla McGowan
Kayla McGowan
July 10, 2026
No Comments

On this episode of TradeTalks: Unlocking The Experience, Tom King shares how he built his own carpet. Leaning business into a multi-truck operation, seven key drivers of business growth, and a fun fact many may not know.


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AI, Training, and Company Culture
Ask the Expert

AI, Training, and Company Culture

KnowHow’s CEO Leighton Healey discusses AI, training, and building stronger restoration teams
Kayla McGowan
Kayla McGowan
July 8, 2026
No Comments

On the latest episode of Ask The Expert, Leighton Healey shares how AI can help improve your teams’ confidence, strengthen your training, and help restorers build consistent workflows without replacing your people.


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View All Articles by Kayla McGowan
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