Articles by Kayla McGowan

On the latest episode of Ask The Expert, Leighton Healey shares how AI can help improve your teams’ confidence, strengthen your training, and help restorers build consistent workflows without replacing your people.

360 virtual tours go far beyond a documentation tool Here’s how restorers can use them to improve their communication with customers and adjusters, streamline their processes, and accelerate approvals.

Eric Sprague of Super Tech University shares insights about his upcoming keynote at The Experience in Las Vegas, NV on September 11, 2026. 

Learn how large-loss and commercial drying projects require systems, coordination, risk management, and operational strategy. 

Jason Luo of Newo.ai shares strategies to help restorers improve their call handling, reduce missed revenue, leverage AI, after-hours response, and lead conversion. 

Catch Michael Villones of Absolute Clean & Restore at The Experience in Las Vegas, NV on September 10 at the Paris Hotel & Casino.

ServiceForge’s Jane Blanchard shares how after-hours response and customer communication can help restoration companies improve their reviews, increase lead conversion, and build trust.

A strong chain of custody and procedures help restorers improve their accountability, ensure accurate inventory records, and reduce confusion.

Here’s how window performance, water intrusion, and installation affect hurricane damage, long-term building resilience, and moisture control.

Andre Zwanenburg of The Asbestos Institute chats about asbestos education, environmental safety, regulations, and his upcoming session at the Experience on September 10, 2026.