Articles by Kayla McGowan

Darren Hudema reflects on his 50-year career in the restoration industry, mentorship, and leadership as the RIA Volunteer of the Year.

Here are 5 commonly overlooked items in the restoration industry and how better documentation improves your estimates, risk management, and profitability. 

Alma West of Quick Dry Water Restoration and Magdalena Rebuild shares how she built her businesses by focusing on leadership, communication, and improving customer experience.

Here are 5 steps that restorers can use to improve their documentation, build trust with their customers, and create consistent, defensible estimates. 

Learn how the Restoration Golf Leage (RGL) helps restorers build relationships, network, and strengthen collaboration across the industry.

On this episode of Ask The Expert, Jeff Todd of ServiceMaster Restore® shares his insights on why local expansion often outperforms top-down growth.

EHS Restoration’s Marketing Manager Abby Vallelonga shares how communication and marketing help humanize your business and build trust with your clients during high-stress restoration jobs. 

Here’s how a better initial walkthrough helps improve restoration estimates through stronger site observations, documentation, and pricing accuracy. 

Learn why contents claims break down and how restorers can prevent delays through better communication and documentation.

Robb Harrell shares how the claims ecosystem can improve through communication, shared data, and technology.