Articles by Kayla McGowan

JoAnn Wiechmann of Blue Kangaroo Packoutz explains how empathy and emotional intelligence improve customer experience and strengthen restoration teams.

Technology isn’t about speed. Holly Baldwin shares how documentation safeguards accuracy and your reputation.

Learn how restoration companies are using AI and technology to capture more leads, improve conversions and build long-term with expert insights from Nick D’Urbano.

Poor financial literacy erodes restoration profits. Ben Justesen shares how you can master markup, margin and overhead for long-term success. 

Every interaction counts. Chris Tilkov shares why professionalism and consistency are keys to building a lasting reputation as an estimator. 

From entry-level technician to Project Manager, Kaylin Glaspie shares her career journey, lessons she’s learned and tips for other restoration professionals. 

From entry-level technician to a new Project Manager, Kaylin Glaspie’s journey reflects resilience, leadership and a passion for restoration.

Chris Matts reveals how restoration companies can unlock consistent growth by building smart, scalable referral partnerships. 

360 Imaging transforms restoration documentation by reducing site visits, improving your accuracy and preventing disputes. 

Dr. Iyad Al-Attar reveals how indoor air quality silently influences health, building safety and what restoration pros need to know.