Articles by Kayla McGowan

Find out how restorers can improve timelines, communication, and homeowner expectations during hurricane response and recovery. 

Communication during hurricane restoration helps reduce customer stress, delays, and better understanding of the process. 

Here’s why the 2026 hurricane forecast still poses serious risk for restorers despite fewer predicted storms. 

Learn how restorers can help homeowners prepare efficiently and effectively before hurricane season with better documentation, safety, and preparation.

Industry professionals and experts share how restorers can prepare for the upcoming hurricane season with proper planning, staffing, and operational readiness.

Staci Sargent shares how leadership, training, and real-world experience are shaping the future of women in restoration.

Darren Hudema reflects on his 50-year career in the restoration industry, mentorship, and leadership as the RIA Volunteer of the Year.

Here are 5 commonly overlooked items in the restoration industry and how better documentation improves your estimates, risk management, and profitability. 

Alma West of Quick Dry Water Restoration and Magdalena Rebuild shares how she built her businesses by focusing on leadership, communication, and improving customer experience.

Here are 5 steps that restorers can use to improve their documentation, build trust with their customers, and create consistent, defensible estimates.