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Articles by Kayla McGowan

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Balancing the Scales: Water Damage Claims, AOB and Documentation Strategies

Josh Ehmke shares his insights on water damage claims, denials, AOB and contractor predictions

Kayla McGowan

September 15, 2025

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Josh Ehmke of One Claim Solution breaks down the legal trends in water damage claims and how contractors can protect their work and their rights.

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Standards Not Mandates: Building a Smarter and Stronger Restoration Ecosystem

Nick Hindle shares his insights standards, AI and technology innovation in the evolving restoration ecosystem

Kayla McGowan

September 12, 2025

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Nick Hindle of PuroSystems/PuroClean shares how standards, not mandates, can drive innovation, AI adoption and collaboration within the restoration industry.

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Beyond the Box: Contents Restoration with Strategy, Empathy and Expertise

Jessica Loveless shares expert strategies for contents restoration, leading with empathy on every job

Kayla McGowan

September 9, 2025

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Jessica Loveless of SERVPRO reveals how her team tackles complex contents jobs with precision, care and smart estimating.

Your Most Valuable Asset Isn’t Equipment, It’s Your People

In our industry, our greatest asset isn’t our gear or equipment, it’s the people who power our businesses every day

Kayla McGowan

September 5, 2025

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Editor-in-Chief Kayla McGowan reflects on the value of our teams and why people, not tools, drive our success.

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Compassion in Biohazard Remediation: Restoring more than just Spaces

Jordan Frady shares the importance of empathy, safety and community collaboration in biohazard remediation

Kayla McGowan

September 3, 2025

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Jordan Frady shares how compassion, training and teamwork help elevate biohazard remediation beyond the cleanup.

Meet R&R’s 2025 Ladder Award Winner, Caleb Parrotte!

From sweeping job sites to leading a region, Caleb’s journey shows what passion and grit can build

Kayla McGowan

September 2, 2025

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Caleb’s rise from childhood job sites to Regional Manager at ATI Restoration is a unique story of leadership, resilience and people-first values.

Trade Talks: Unlocking The Experience

From Answering Calls to Problem Solving and Making a Difference

Kayla McGowan

August 28, 2025

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On TradeTalks: Unlocking The Experience, Mandy Rewis of JOC Analytics reveals how data, purpose and passion drive success in the restoration industry. Plus, she shares how skydiving helped her conquer her fear of heights.

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Layers of Safety: Navigating Contractor Responsibilities and PPE on the Jobsite

Contractor Safety Essentials: OSHA Compliance, PPE and Hurricane Season Readiness

Kayla McGowan

August 27, 2025

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Barry Rice shares his expert insights on contractor safety, OSHA policies and respirator readiness.

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Ask The Expert: Leighton Healey on AI, Cash Flow and Restoration Resilience

Leighton Healey shares how KnowHow’s AI helps restoration professionals boost cash flow and their team efficiency

Kayla McGowan

August 22, 2025

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KnowHow’s CEO, Leighton Healey, joins Ask The Expert and shares how AI can help solve some of the restoration industry's biggest challenges.

Trade Talks: Unlocking The Experience

From Dry-Cleaning to Disaster Preparedness and Beyond

Kayla McGowan

August 21, 2025

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Klark Brown joins TradeTalks to share his journey, restoration wisdom and why connection drives success.

Stop Using the “Drink Test” for Water Loss Classification

Vince Scarfo Lead Government Affairs Advocacy

The Restoration Industry Association Appoints Vince Scarfo to Lead Government Affairs Advocacy

Asbestos 101: What Restorers Need to Know About Testing, Work Practices, and Compliance

Events

April 27, 2026

RIA Convention & Expo

This event empowers professionals through world-class education, powerful networking, and access to cutting-edge tools and services.

September 9, 2026

The Experience Convention and Trade Show

The Experience Convention & Trade Show logo The Experience Convention and Trade Show unites the cleaning, restoration, inspection, indoor air quality, and HVAC industries through hands-on education, live demonstrations, and high-impact networking. Attendees gain practical skills, business insight, and connections that elevate industry standards and drive growth.