Articles by Kayla McGowan

CRS’s Visionary Founder, Ashley Taylor, reveals how strategic focus and specialization fueled their explosive growth.

Discover how Dan Gordon transitioned from a high-pressure corporate career to owning a thriving restoration franchise, achieving work-life balance and making a community impact.

A hidden mold problem nearly cost AJ Callegan his life, now he and his wife are helping others avoid that same fate.

The restoration and insurance industries have been intertwined for quite some time, but 2025 marks a pivotal shift toward transparency, trust and teamwork. Are you ready to be part of the change?

Discover how Dan Gordon transitioned from a high-pressure corporate career to owning a thriving restoration franchise, achieving work-life balance and making a community impact.

On this episode of Ask The Expert, Genesis Brown, Founder and CEO of Smart Claims Administration, breaks down the costly mistakes restoration contractors make when managing their claims. From documentation errors to carrier tactics, find out how you can streamline your process. 

As hurricane and fire season approach, it’s crucial to prioritize your mental health and well-being in high stress restoration jobs. Here are a few strategies that help maintain your mental well-being, preparing for emergencies and supporting your team through challenging times. 

On this episode of Ask The Expert, the RIA leadership team including President Jeff Moore and other top officers. They dove into the future of the restoration industry and several of RIA’s initiatives.

360 technology is revolutionizing the way restoration professionals document job sites. In this exclusive interview, Robb Harrell, Vice President of Product Development for DocuSketch, explains how immersive 360 documentation boosts efficiency, enhances accuracy and improves communication between contractors, homeowners and adjusters.

Learn about maintaining controlled environments and how they can significantly enhance indoor air quality, protecting health and wellness by minimizing contamination from various sources.