Articles by Kayla McGowan

CJ Bailey of PuroClean shares how they use AI and technology partnerships to help improve their training, operations on consistency across their network.

Industry expert Howard Wolf shares his insights on commercial drying for restorers, including documentation, strategies, and building system. 

Learn how winter conditions can create mold risks in your customer’s homes and how restoration professionals can help prevent moisture damage and contents losses. 

Helixco’s COO Mike Allred discusses all things large loss and CAT events from T&M billing to preparedness on the latest episode of Ask The Expert. 

Hear from John Reasoner of Paul Davis Restoration on why documentation is critical during CAT events and how restoration teams should compile your photos, notes, debris, job progress, and much more.

Expert advice for homeowners from Tim Singnysane of 1-800-WATER DAMAGE on what they should do immediately after a flood, from safety to preventing secondary damage.

ServiceMaster Restore’s President John Tovar shares why restoration growth is shifting from a market count strategy to a market density strategy that helps improve response times and service.

During CAT events, homeowners often have urgent questions about their insurance and FEMA coverage. Restoration professionals must communicate clearly, explain their role, and avoid interpreting their customer’s policy.

Voda’s CEO Dan Claps, CFE explains how restorers can build, scale, and future proof their business using KPIs, people first culture, and smart growth strategies.

Paul Davis Restoration’s John Reasoner shares key safety habits during CAT season, from PPE to buddy system, to keeping your team safe and ready.