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Articles by Kayla McGowan

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Franchise vs. Independent: What Every Business Owner Should Know

Danessa Itaya breaks down the pros, cons and key differences between franchises and independents

Kayla McGowan

July 9, 2025

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Franchise expert Danessa Itaya shares her insights on support systems, challenges and success stories in franchising.

Mold Matters: Why Legislation and Consumer Protection Can’t Wait

As consumer awareness grows around mold, our industry must lead the charge for regulation and reform.

Kayla McGowan

July 8, 2025

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With the public’s health at stake, industry leaders are uniting to push for mold legislation, training and consumer protection.

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Streamlining Documentation with 360 Documentation

Unlocking Speed and Accuracy with 360 Documentation Technology

Kayla McGowan

July 4, 2025

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Learn how 360 documentation is transforming job sites with faster, clearer and more accurate results.

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Estimating to Close: Strategies for Faster, Smarter Claims Resolution

How Elkmont Estimates helps restoration professionals close claims faster with accuracy and consistency

Kayla McGowan

July 2, 2025

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Tess Huge and Todd Watkins share how expert estimating can help streamline your claims process and boost carrier confidence.

Holding On to What Counts: Preparing for Hurricanes with Heart and Strategy

Protect your home and what makes it one with expert hurricane tips from Stefan Figley

Kayla McGowan

June 27, 2025

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Stefan Figley of 1-800-Packouts shares his heartfelt, practical advice to help homeowners to prepare for hurricane season and protect what matters most.

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Revolutionizing Contents Restoration: How AI is Reshaping Estimating and Inventory

Discover how AI is streamlining contents restoration and boosting profitability across the industry.

Kayla McGowan

June 25, 2025

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Jason Krohn and Chad Holland explore how AI is reshaping contents restoration, from faster inventories to smarter estimates.

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How Tech Is Transforming Fire Restoration and Documentation

Kayla McGowan

June 20, 2025

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Discover how fire investigation experts are using cutting-edge technology to streamline restoration and claims.

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Weathering the Storm: Expert Water Damage Prevention Tips with John Otero

How to prepare for spring and summer flooding with expert advice from 1-800 WATER DAMAGE.

Kayla McGowan

June 18, 2025

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John Otero shares expert insights on preventing and restoring water damage during storm season.

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Catastrophe Panel – Back to the Basics Part 2

Catastrophe Preparedness: Building Relationships with Your Community and Beyond

Kayla McGowan

June 11, 2025

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In this episode of Ask The Expert, we are tackling catastrophe preparedness, back to the basics part 2.

Digital Transformation in Restoration: Overcoming Roadblocks and Achieving ROI

Unlocking ROI Through Smart Technology Adoption with Jenny Benbrook

Kayla McGowan

June 9, 2025

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Jenny Benbrook shares expert insights on overcoming resistance, customizing FSM tools, and maximizing ROI in restoration.

Stop Using the “Drink Test” for Water Loss Classification

Vince Scarfo Lead Government Affairs Advocacy

The Restoration Industry Association Appoints Vince Scarfo to Lead Government Affairs Advocacy

Asbestos 101: What Restorers Need to Know About Testing, Work Practices, and Compliance

Events

April 27, 2026

RIA Convention & Expo

This event empowers professionals through world-class education, powerful networking, and access to cutting-edge tools and services.

September 9, 2026

The Experience Convention and Trade Show

The Experience Convention & Trade Show logo The Experience Convention and Trade Show unites the cleaning, restoration, inspection, indoor air quality, and HVAC industries through hands-on education, live demonstrations, and high-impact networking. Attendees gain practical skills, business insight, and connections that elevate industry standards and drive growth.