How Restorers can Use AI and Partnerships to Improve Their Operations

CJ Bailey shares how AI and collaboration helps drive consistency and efficiency in restoration

On this episode of Ask The Expert, CJ Bailey, Vice President of Software Management at PuroClean, joins us to discuss their recent partnership with KnowHow and how it’s helping them advance the way they leverage technology and how they collaborate across the restoration industry. CJ shares insights on how you as restorers can do the same in your business to improve your operations and streamline your processes for your entire team.

Key topics of discussion in this episode:

The strategic move to partner with KnowHow and integrate AI at scale by building onto their existing systems and enhance their efficiency, consistency, and decision-making.
With 500+ locations, this technology unlocks standardized processes while still allowing their franchise owners to still have the flexibility to operate and lead within their local area.
People will not be replaced by AI; it’s designed to support your entire team both in the field and office by improving the way you access information, reinforce your best practices, and still allowing your human expertise to shine.
The importance of streamlining onboarding and training, which makes it easier for new franchise owners, technicians, and support teams to adopt proper processes and operate efficiently and effectively.
Leveraging AI to assist with hundreds of processes and day-to-day operations become more efficient and consistent but improving response times for all loss types.
Many restorers wonder what the best software, technology, AI, etc. is for their business, and CJ emphasizes the one that works best for you and your business needs.
CJ shares as PuroClean continues to grow, their focus is adopting technology that delivers operational value, this allows them to prioritize practical tools over trends and offers a clear path forward.

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Kayla McGowan is the Editor-in-Chief of R&R Magazine, with 10 years of experience in marketing and communications in the restoration and cleaning industry. She leads the editorial strategy for R&R and The Experience Events, creating content that informs and connects industry professionals.

Kayla holds a B.S. in Criminal Science and M.S. in Public Safety and Emergency Management from Grand Canyon University. She serves as Co-Chair on the RIA’s Marketing Committee.

Kayla is a Microbial Warrior®, a Certified Forensic Operator® and a High Risk/ High Level Decontamination Specialist™. Kayla is passionate about elevating the industry, is a food lover, enjoys spending time with her family, and embracing the outdoors.