I get it, Chris White writes. People don’t like to change. However, the technology that is available today makes it unacceptable to use old-school methods. There’s a threshold beyond which a reluctance to grow and change is no longer a neutral choice or a matter of quirky personal preference. It’s irresponsible and, simply, bad business.

Here, Lisa Lavender, Chuck Boutall and John Perella of Restoration Technical Institute share tips on deploying new tools and tech within your organization. They also share some of their favorite things: Old, new, borrowed and blue.

Severe weather often triggers high-volume loss events that create a performance challenge for carriers and contractors. Service timelines deteriorate because repair estimates are delayed for days or weeks while loss data such as damage evaluation, measurements, and photographs are collected.

A big component of scaling your business up to respond to a disaster situation includes having the equipment to do the work.