Articles by Kayla McGowan

Stefan Figley of 1-800-Packouts explains how to safeguard belongings from freeze damage, prioritize recovery and prevent loss during winter emergencies.

Carmen Coleman of ServiceMaster explains how technology, data and proactive planning are reshaping the way we respond to CAT events like hurricanes, fires and other major disasters.

Chris Tilkov shares how Xactimate and modern estimating tools leverage technology for better documentation, compliance and scalable workflows.

JoAnn Wiechmann of Blue Kangaroo Packoutz explains how empathy and emotional intelligence improve customer experience and strengthen restoration teams.

Technology isn’t about speed. Holly Baldwin shares how documentation safeguards accuracy and your reputation.

Learn how restoration companies are using AI and technology to capture more leads, improve conversions and build long-term with expert insights from Nick D’Urbano.

Poor financial literacy erodes restoration profits. Ben Justesen shares how you can master markup, margin and overhead for long-term success. 

Every interaction counts. Chris Tilkov shares why professionalism and consistency are keys to building a lasting reputation as an estimator. 

From entry-level technician to Project Manager, Kaylin Glaspie shares her career journey, lessons she’s learned and tips for other restoration professionals. 

From entry-level technician to a new Project Manager, Kaylin Glaspie’s journey reflects resilience, leadership and a passion for restoration.