Kayla McGowan

Your Most Valuable Asset Isn’t Equipment, It’s Your People

In our industry, our greatest asset isn’t our gear or equipment, it’s the people who power our businesses every day

Kayla McGowan

September 5, 2025

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Editor-in-Chief Kayla McGowan reflects on the value of our teams and why people, not tools, drive our success.

Ask the Expert

Compassion in Biohazard Remediation: Restoring more than just Spaces

Jordan Frady shares the importance of empathy, safety and community collaboration in biohazard remediation

Kayla McGowan

September 3, 2025

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Jordan Frady shares how compassion, training and teamwork help elevate biohazard remediation beyond the cleanup.

Meet R&R’s 2025 Ladder Award Winner, Caleb Parrotte!

From sweeping job sites to leading a region, Caleb’s journey shows what passion and grit can build

Kayla McGowan

September 2, 2025

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Caleb’s rise from childhood job sites to Regional Manager at ATI Restoration is a unique story of leadership, resilience and people-first values.

Trade Talks: Unlocking The Experience

From Answering Calls to Problem Solving and Making a Difference

Kayla McGowan

August 28, 2025

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On TradeTalks: Unlocking The Experience, Mandy Rewis of JOC Analytics reveals how data, purpose and passion drive success in the restoration industry. Plus, she shares how skydiving helped her conquer her fear of heights.

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Layers of Safety: Navigating Contractor Responsibilities and PPE on the Jobsite

Contractor Safety Essentials: OSHA Compliance, PPE and Hurricane Season Readiness

Kayla McGowan

August 27, 2025

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Barry Rice shares his expert insights on contractor safety, OSHA policies and respirator readiness.

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Ask The Expert: Leighton Healey on AI, Cash Flow and Restoration Resilience

Leighton Healey shares how KnowHow’s AI helps restoration professionals boost cash flow and their team efficiency

Kayla McGowan

August 22, 2025

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KnowHow’s CEO, Leighton Healey, joins Ask The Expert and shares how AI can help solve some of the restoration industry's biggest challenges.

Trade Talks: Unlocking The Experience

From Dry-Cleaning to Disaster Preparedness and Beyond

Kayla McGowan

August 21, 2025

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Klark Brown joins TradeTalks to share his journey, restoration wisdom and why connection drives success.

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Educating Consumers and Bridging Insurance Gaps

Todd Sangid shares DocuSketch’s survey results on insurance gaps and how technology can help rebuild consumer trust

Kayla McGowan

August 20, 2025

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Todd Sangid joins Ask The Expert to reveal surprising insurance survey results and the opportunity to educate our consumers.

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The Art and Strategy of Contents Restoration with Jeff Milligan

Jeff Milligan Shares Expert Tips on Contents Restoration and Emotional Care

Kayla McGowan

August 18, 2025

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In this episode of Ask the Expert, Jeff Milligan of Prism Specialties explores the strategy, sensitivity and best practices behind successful contents restoration from beginning to end.

Ask the Expert

From Local Roots to Lasting Impact: Building a Restoration Brand

Branding Tips for Restoration Professionals from Crystal Williams

Kayla McGowan

August 15, 2025

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In this episode of Ask The Expert, Crystal Williams shares practical branding strategies for restoration businesses, from authenticity to cost-effective marketing wins.