Articles by Kayla McGowan

Eric Sprague of Super Tech University shares insights about his upcoming keynote at The Experience in Las Vegas, NV on September 11, 2026. 

Learn how large-loss and commercial drying projects require systems, coordination, risk management, and operational strategy. 

Jason Luo of Newo.ai shares strategies to help restorers improve their call handling, reduce missed revenue, leverage AI, after-hours response, and lead conversion. 

Catch Michael Villones of Absolute Clean & Restore at The Experience in Las Vegas, NV on September 10 at the Paris Hotel & Casino.

ServiceForge’s Jane Blanchard shares how after-hours response and customer communication can help restoration companies improve their reviews, increase lead conversion, and build trust.

A strong chain of custody and procedures help restorers improve their accountability, ensure accurate inventory records, and reduce confusion.

Here’s how window performance, water intrusion, and installation affect hurricane damage, long-term building resilience, and moisture control.

Andre Zwanenburg of The Asbestos Institute chats about asbestos education, environmental safety, regulations, and his upcoming session at the Experience on September 10, 2026.

Jeff Cross and Kayla McGowan discuss AI, deadlines, industry collaboration, and the role they play in the media.

Best practices for ultrasonic cleaning include packing out contents, which includes material sorting, temperature control, and avoiding common mistakes.