Articles by Kayla McGowan

Jason Luo of Newo.ai shares strategies to help restorers improve their call handling, reduce missed revenue, leverage AI, after-hours response, and lead conversion. 

Catch Michael Villones of Absolute Clean & Restore at The Experience in Las Vegas, NV on September 10 at the Paris Hotel & Casino.

ServiceForge’s Jane Blanchard shares how after-hours response and customer communication can help restoration companies improve their reviews, increase lead conversion, and build trust.

A strong chain of custody and procedures help restorers improve their accountability, ensure accurate inventory records, and reduce confusion.

Here’s how window performance, water intrusion, and installation affect hurricane damage, long-term building resilience, and moisture control.

Andre Zwanenburg of The Asbestos Institute chats about asbestos education, environmental safety, regulations, and his upcoming session at the Experience on September 10, 2026.

Jeff Cross and Kayla McGowan discuss AI, deadlines, industry collaboration, and the role they play in the media.

Best practices for ultrasonic cleaning include packing out contents, which includes material sorting, temperature control, and avoiding common mistakes. 

Emily Dodds of Immaculate Collective chats about material science, education, her upcoming session at The Experience in Las Vegas on September 11, and critical thinking.

PuroClean’s Margaret Chebat and Melissa Wittig discuss women in restoration, operational leadership, franchise growth, and the evolution of the restoration industry.