Articles by Kayla McGowan

Learn how winter conditions can create mold risks in your customer’s homes and how restoration professionals can help prevent moisture damage and contents losses. 

Helixco’s COO Mike Allred discusses all things large loss and CAT events from T&M billing to preparedness on the latest episode of Ask The Expert. 

Hear from John Reasoner of Paul Davis Restoration on why documentation is critical during CAT events and how restoration teams should compile your photos, notes, debris, job progress, and much more.

Expert advice for homeowners from Tim Singnysane of 1-800-WATER DAMAGE on what they should do immediately after a flood, from safety to preventing secondary damage.

ServiceMaster Restore’s President John Tovar shares why restoration growth is shifting from a market count strategy to a market density strategy that helps improve response times and service.

During CAT events, homeowners often have urgent questions about their insurance and FEMA coverage. Restoration professionals must communicate clearly, explain their role, and avoid interpreting their customer’s policy.

Voda’s CEO Dan Claps, CFE explains how restorers can build, scale, and future proof their business using KPIs, people first culture, and smart growth strategies.

Paul Davis Restoration’s John Reasoner shares key safety habits during CAT season, from PPE to buddy system, to keeping your team safe and ready.

In this episode of Ask The Expert, Mark Davis, Co-CEO of Signal Restoration Services and Chairman & CEO of PuroClean, discusses long term leadership and how private ownership has enabled sustained, franchise-first growth.

In this week’s Technical Tip Tuesday, John Reasoner of Paul Davis Restoration explains the two CAT preparedness practices that consistently save time and reduce secondary damage during major storm events: disciplined claim distribution and mandatory 3D/360 documentation at every phase of the loss. His approach shows how the right mix of planning and technology protects both crews and claim defensibility.