AI, Training, and Company Culture

KnowHow’s CEO Leighton Healey discusses AI, training, and building stronger restoration teams

Welcome back to another episode of Ask The Expert. This week we’re joined by KnowHow’s CEO Leighton Healey. On this episode, we dive into who KnowHow is, its mission, the power of AI, the importance of your people, and so much more. Over the last few years, KnowHow has helped restorers and other trade companies strengthen their businesses by providing a single source of truth to train and support their teams using their own company knowledge and processes.

Key Takeaways from This Episode Include:

KnowHow's mission is to help restoration companies deliver on their promises by building confident, self-sufficient teams.
Finding qualified technicians is one of the restoration industry's biggest challenges, but technology can help bridge the gap.
As AI continues to evolve, restorers should focus on using it to streamline their repetitive tasks, strengthen their training, and support their teams.
Successful change starts with your people. Leighton shares how KnowHow's recent brand refresh involved months of collaboration, feedback, and intentional communication with their entire team.
Employees who understand their company's mission, values, and expectations are more confident in the field.

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Kayla McGowan is the Editor-in-Chief of R&R Magazine, with 10 years of experience in marketing and communications in the restoration and cleaning industry. She leads the editorial strategy for R&R and The Experience Events, creating content that informs and connects industry professionals.

Kayla holds a B.S. in Criminal Science and M.S. in Public Safety and Emergency Management from Grand Canyon University. She serves as Co-Chair on the RIA’s Marketing Committee.

Kayla is a Microbial Warrior®, a Certified Forensic Operator® and a High Risk/ High Level Decontamination Specialist™. Kayla is passionate about elevating the industry, is a food lover, enjoys spending time with her family, and embracing the outdoors.