Stories get better the more often they are told. You'll hear tons of stories at industry events, especially stories about how busy their company is.

In an era of record low unemployment, it is hard to imagine having a serious discussion about building depth of talent at any level, in any organization—especially the direct labor force. 

I’ve always been drawn to roles where I could be the hero. I grew up on comic books, superhero movies, and sci fi TV series. This heroic recognition addiction is what drove me to join the Airborne Infantry, specifically the history-rich 82nd Airborne Division.

What do you do when your restoration business is getting complaints, or garnering not-so-raving reviews? It's all about listening to your clients. Annissa tells us all about it in this week's Ask Annissa.

When should you report a claim to your insurance company? Every claims adjuster will tell you “report all possible claims to us as soon as you can.” However, following their advice will usually turn out badly for a restoration firm.