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ColumnsManaging Your Restoration Business

Driving Innovation and Collaboration in the Restoration Industry

Industry Innovation and Collaboration Insights from R&R Magazine's Kayla McGowan

By Kayla McGowan
March 2025 Editors Note: Driving Innovation and Collaboration in Our Industry

Photo courtesy Kayla McGowan; image design by R&R Art Dept.

March 18, 2025

I was thrilled to join the team at Ironclad Restoration Marketing for a special episode of Restoration Rundown! It was a fantastic opportunity to sit down with host Ben Ricciardi and share my journey and passion for reshaping and elevating the industry through my role as Editor-in-Chief here at Restoration & Remediation Magazine.

During our conversation, we explored a range of important topics, including the upcoming Experience in Punta Gorda, Florida. This event is a cornerstone for bringing together leaders and innovators in our field, and I couldn’t be more excited about the opportunities it presents to inspire change and collaboration.

We also discussed actionable ways to help shape the future of our industry, a subject that’s close to my heart. I truly believe in the power of innovation, teamwork, and forward-thinking to create a lasting impact, and it was amazing to dive into these ideas during the episode. One of my favorite aspects of connecting with fellow industry professionals is the opportunity to learn, grow, and exchange insights that help inform and strengthen our shared vision for the future.

If you're as passionate about driving progress in the restoration field as I am, I encourage you to check out this episode. It’s packed with insights, inspiration, and practical advice that I hope will resonate with restoration professionals everywhere. Together, we can move the industry forward!

Respectfully,

Kayla McGowan
Editor-in-Chief

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KEYWORDS: restoration business growth restoration business strategy

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Kayla mcgowan author

Kayla McGowan is the SPAR Partner Manager for PuroClean, where she manages and strengthens the company’s vendor partnership ecosystem. In her role, she serves as a key liaison between PuroClean, approved vendor partners, internal stakeholders, and Franchise Owners, helping connect the network with trusted tools, services, and products that support operational success.

With more than 10 years of experience in marketing and communications within the restoration and cleaning industry, Kayla has built her career around connecting people, ideas, and resources that move the industry forward. She is the former Editor-in-Chief of Restoration & Remediation (R&R) Magazine and continues to contribute to R&R as a writer, bringing her industry knowledge and perspective to its audience.

Kayla holds a B.S. in Criminal Science and an M.S. in Public Safety and Emergency Management from Grand Canyon University. She also serves as Co-Chair of the Restoration Industry Association’s Marketing Committee.

Her industry credentials include Microbial Warrior®️, Certified Forensic Operator®️, and High Risk/High Level Decontamination Specialist™️. Passionate about elevating the restoration industry and the professionals within it, Kayla enjoys building meaningful relationships, sharing knowledge, and creating opportunities for collaboration. Outside of work, she is a food lover who enjoys spending time with her family and being outdoors.

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