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While small businesses are unable to make mistakes or survive failures on the same scale as Apple, it should not be expected that employee performance will always remain flawless.
Over the past 12 years, I managed a restoration company in Mesa, Ariz., before moving on to be the CEO of a Xcelerate Restoration Software, a job management system my partners and I founded. In my role leading a large, full-service restoration company, we serviced a significant volume of commercial and residential jobs.
Location marks its first physical presence outside of North Carolina and brings the combined employee total to nearly 100 talented executives, operations, sales, marketing, account managers, construction and safety managers, estimators, and administrators.
If you are excellent to your people, your people will be excellent to your clients, word will spread and you should have a great shot at remaining competitive as you work with your team to adapt to ongoing challenges and evolutions in the market.
Mr. Hussey joined The DYOJO Podcast for a candid conversation regarding the ups and downs of his journey building an organization that provides restoration services for property insurance claims.
