“Creating a clearly planned education and career path for your technicians will help with employee retention and improve the dedication and quality of your restoration efforts,” Lorne McIntyre writes. This article focuses on the role of a technician from day one to an RIA Certified Restorer and can be used as a guide to not only develop employees but attract more talented candidates.
Rather than begin the hiring process by looking at external factors such as unemployment rates or shifts in the perceived value of secondary education (things outside your control), it would be more beneficial to start the recruiting process by looking internally at both your company’s culture and the company’s leadership (things within your control). Chuck Violand highlights three critical areas to invest in.
“One of the many things I like most about being involved in the training side of our industry is the opportunity to meet people new to the industry who are on a mission. Whether it is a new owner or a person who has been challenged to make an impact in their organization, the drive and excitement is infectious. I recently met an owner/operator of a new restoration company and afterward thought, ‘What if I could bottle that and share it – the mindset and the passion?’”
Overall, the industry has recovered virtually all (99.0%) of the jobs lost during earlier stages of the pandemic. The construction industry added 60,000 jobs on net in February, according to an Associated Builders and Contractors analysis of data by the U.S. Bureau of Labor Statistics.
On its surface, restoration doesn’t seem synonymous with “soft.” It’s a hard industry that operates in physically and emotionally tough working environments. Restoring a property to pre-loss condition requires a particular set of hard (job-specific) skills and tools. But there is a soft side that, I’d like to argue, carries more weight.
A coach’s immediate strategy is grooming their silver medalists to become the gold standard in future Olympics. The same can be said for finding talent to add to your team. Many times the silver medalists (“B” players) are undervalued and passed over while an organization searches for the gold.
Hiring outside the industry brings fresh ideas to your organization. It is a necessity for overcoming labor shortages and has many other advantages like avoiding the need to overcome bad habits that sometimes come with experience. You have a clean slate to train. So, now what?
Is there one leadership style that is better than the other? Which specific leadership style is best for creating a culture that retains employees? Can one have multiple styles at once? In this column, Nicole Humber shares her perspective, and those of her employees, on effective leadership styles.