Articles by Kayla McGowan

Scott Gines, Lead Developer at JobSight, explains how in-house software development transforms restoration workflows and user experience. 

Caleb Parrotte of ATI Restoration reflects on his path to leadership, embracing tech, and serving with heart.

Patrick Workman, Founder of Rock Bottom Recovery & Restoration, shares how his discipline and transparency helped rebuild his life and start a business. 

ServiceMaster Restore’s John Tovar discusses scaling your restoration business and supporting veterans through career pathways.

Saharan Dust is helping suppress early hurricane activity, but restoration professionals should stay prepared as peak seasons looms. 

Josh Ehmke of One Claim Solution breaks down the legal trends in water damage claims and how contractors can protect their work and their rights.

Nick Hindle of PuroSystems/PuroClean shares how standards, not mandates, can drive innovation, AI adoption and collaboration within the restoration industry.

Jessica Loveless of SERVPRO reveals how her team tackles complex contents jobs with precision, care and smart estimating.

Editor-in-Chief Kayla McGowan reflects on the value of our teams and why people, not tools, drive our success.

Jordan Frady shares how compassion, training and teamwork help elevate biohazard remediation beyond the cleanup.