Articles by Kayla McGowan

The restoration and insurance industries have been intertwined for quite some time, but 2025 marks a pivotal shift toward transparency, trust and teamwork. Are you ready to be part of the change?

Discover how Dan Gordon transitioned from a high-pressure corporate career to owning a thriving restoration franchise, achieving work-life balance and making a community impact.

On this episode of Ask The Expert, Genesis Brown, Founder and CEO of Smart Claims Administration, breaks down the costly mistakes restoration contractors make when managing their claims. From documentation errors to carrier tactics, find out how you can streamline your process. 

As hurricane and fire season approach, it’s crucial to prioritize your mental health and well-being in high stress restoration jobs. Here are a few strategies that help maintain your mental well-being, preparing for emergencies and supporting your team through challenging times. 

On this episode of Ask The Expert, the RIA leadership team including President Jeff Moore and other top officers. They dove into the future of the restoration industry and several of RIA’s initiatives.

360 technology is revolutionizing the way restoration professionals document job sites. In this exclusive interview, Robb Harrell, Vice President of Product Development for DocuSketch, explains how immersive 360 documentation boosts efficiency, enhances accuracy and improves communication between contractors, homeowners and adjusters.

Learn about maintaining controlled environments and how they can significantly enhance indoor air quality, protecting health and wellness by minimizing contamination from various sources. 

Discover how AJ and Becky Callegan transformed a life-threatening scare into a mission to improve home building and air quality. In this episode of "Ask The Expert," the husband-and-wife team shares their inspiring story, highlighting the importance of mold awareness and indoor air quality advocacy.

In this episode of Ask The Expert, Leighton Healey, CEO of KnowHow, shares his strategies for enhancing business operations. Learn how standardization, knowledge management, technology, training and accountability can boost your efficiency and drive growth.

In this episode of Ask The Expert, discover the secrets of mastering water damage restoration from Paul Silliman, Head of Sales and Customer Success at Clean Claims. Streamline your processes, improve efficiency and save time and money with expert tips on training documentation and leadership oversight.