Compassion in Biohazard Remediation: Restoring more than just Spaces

Jordan Frady shares the importance of empathy, safety and community collaboration in biohazard remediation

In this episode of Ask The Expert, Jordan Frady, Project Supervisor at First Onsite, shares how importance compassion and empathy are in biohazard remediation, how to successfully partner with first responders and how helping customers through these processes can help them regain dignity and hope.

Jordan specializes in biohazard response and trauma scene remediation. He holds a CBRT certification from American Bio Recovery Association (ABRA) and has five years of field experience. He has developed a deep understanding and passion for contamination control, regulatory compliance and compassionate client interaction. Jordan is known for his calm leadership in high stake situations and guiding his teams through emotionally charged situations while delivering high quality service.

On this episode we discuss:

Jordan’s background as a former U.S. Marine and how that helped shape his leadership style in biohazard remediation
The key collaboration pieces during biohazard remediation, the public’s health and community well-being.
The importance of training and mentoring your teams to lead with compassion while maintaining professional boundaries.
How First Onsite is position as a regional hub for biohazard response in San Antonio and how their vision is shaping the future for their business.
Jordan shares a powerful story about a hoarding cleanup job that reminding him how big of an impact his team can have on people’s lives beyond the physical cleanup.
The pride and satisfaction that Jordan and his team feel after helping restore a client’s dignity and provide a fresh start is priceless.

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Kayla McGowan is the Editor-in-Chief of R&R Magazine, with 10 years of experience in marketing and communications in the restoration and cleaning industry. She leads the editorial strategy for R&R and The Experience Events, creating content that informs and connects industry professionals.

Kayla holds a B.S. in Criminal Science and M.S. in Public Safety and Emergency Management from Grand Canyon University. She serves as Co-Chair on the RIA’s Marketing Committee.

Kayla is a Microbial Warrior®, a Certified Forensic Operator® and a High Risk/ High Level Decontamination Specialist™. Kayla is passionate about elevating the industry, is a food lover, enjoys spending time with her family, and embracing the outdoors.