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Managing Your Restoration BusinessAsk the Expert

Ask the Expert

RIA Leaders Share Industry Trends, Advocacy and More!

By Kayla McGowan
July 23, 2025

On this episode of Ask The Expert, we sat down with Jeff More, President of RIA, and Ben Looper, Past President of RIA, and we picked up where we left off in May’s quarterly update and we also discuss the state of the restoration industry and the RIA's current initiatives.

Key topics include:

  • Cost of Doing Business Survey: The survey is complete, and the RIA is analyzing the data. The results will be shared in 2026.
  • TPA Scorecard: The scorecard has led to good conversations with TPAs and improvements in their services.
  • Carrier Relations: The RIA has formed task forces to improve communication and reduce friction between contractors and carriers. They are also working with industry data providers on pricing and information.
  • RIA Convention: Proposals for the 2026 convention are now open!
  • RIA AGA Events: The RIA is also hosting several regional events this fall that provide more intimate networking opportunities.
  • Industry Outlook: Business is generally slow across the industry, likely due to reduced claim volumes. Contractors need to focus on marketing and reaching consumers directly.
  • RIA Advocacy: The RIA is actively working behind the scenes on legislative and governmental affairs.
The RIA leadership team will join us on Ask The Expert regularly to provide key updates, take your questions and more. The next update will take place in October. Stay tuned!

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KEYWORDS: restoration business leadership restoration business strategy Restoration Industry Association working with carriers

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Kayla mcgowan author

Kayla McGowan is the SPAR Partner Manager for PuroClean, where she manages and strengthens the company’s vendor partnership ecosystem. In her role, she serves as a key liaison between PuroClean, approved vendor partners, internal stakeholders, and Franchise Owners, helping connect the network with trusted tools, services, and products that support operational success.

With more than 10 years of experience in marketing and communications within the restoration and cleaning industry, Kayla has built her career around connecting people, ideas, and resources that move the industry forward. She is the former Editor-in-Chief of Restoration & Remediation (R&R) Magazine and continues to contribute to R&R as a writer, bringing her industry knowledge and perspective to its audience.

Kayla holds a B.S. in Criminal Science and an M.S. in Public Safety and Emergency Management from Grand Canyon University. She also serves as Co-Chair of the Restoration Industry Association’s Marketing Committee.

Her industry credentials include Microbial Warrior®️, Certified Forensic Operator®️, and High Risk/High Level Decontamination Specialist™️. Passionate about elevating the restoration industry and the professionals within it, Kayla enjoys building meaningful relationships, sharing knowledge, and creating opportunities for collaboration. Outside of work, she is a food lover who enjoys spending time with her family and being outdoors.

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