RIA Leaders Share Industry Trends, Advocacy and More!

On this episode of Ask The Expert, we sat down with Jeff More, President of RIA, and Ben Looper, Past President of RIA, and we picked up where we left off in May’s quarterly update and we also discuss the state of the restoration industry and the RIA's current initiatives.

Key topics include:

Cost of Doing Business Survey: The survey is complete, and the RIA is analyzing the data. The results will be shared in 2026.
TPA Scorecard: The scorecard has led to good conversations with TPAs and improvements in their services.
Carrier Relations: The RIA has formed task forces to improve communication and reduce friction between contractors and carriers. They are also working with industry data providers on pricing and information.
RIA Convention: Proposals for the 2026 convention are now open!
RIA AGA Events: The RIA is also hosting several regional events this fall that provide more intimate networking opportunities.
Industry Outlook: Business is generally slow across the industry, likely due to reduced claim volumes. Contractors need to focus on marketing and reaching consumers directly.
RIA Advocacy: The RIA is actively working behind the scenes on legislative and governmental affairs.

The RIA leadership team will join us on Ask The Expert regularly to provide key updates, take your questions and more. The next update will take place in October. Stay tuned!

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Kayla McGowan is the Editor-in-Chief of Restoration and Remediation (R&R) magazine, bringing nearly 10 years of marketing and communications experience in the restoration sector. With a solid foundation in content creation, editing, and social media strategy, Kayla respects the vital work of the industry. At R&R, she develops content that engages and informs restoration professionals and manages content strategy for The Experience Events, bridging the cleaning and restoration industries. Outside of work, Kayla is an avid foodie who loves exploring new culinary experiences. She enjoys spending time with her family and embracing the outdoors. Kayla is excited to connect with industry professionals and contribute to R&R’s ongoing success. Reach her at mcgowank@bnpmedia.com or 757-849-2461.