Ask The Expert: Leighton Healey on AI, Cash Flow and Restoration Resilience

Leighton Healey shares how KnowHow’s AI helps restoration professionals boost cash flow and their team efficiency

In this episode of Ask The Expert, our host, Kayla McGowan, is joined by KnowHow’s CEO, Leighton Healey, and they discuss the current pressure the restoration industry is under right now. They discussed how you can implement KnowHow’s AI into your business and how it can help industry professionals overcome financial and operational challenge. It’s no secret that claims are down, cash flow is tight and payment timelines seem like they are stretched as far as possible.

Key Discussion Points:

Leveraging KnowHow's AI tools to improve your cash flow and project profitability
- Setting clear customer expectations upfront
- Onboarding new hires faster
- Streamlining documentation and compliance to reduce costly errors
- Providing AI-powered guidance to crews to ensure jobs are done right the first time
Using KnowHow to capture and preserve institutional knowledge across generations
- Addressing the challenge of experienced workers retiring and new workers lacking hands-on skills
- Empowering less experienced staff to operate independently and confidently using AI-powered workflows
Diversifying revenue streams and service offerings with KnowHow
- Quickly ramping up competency in new service areas by leveraging KnowHow's template library
- Demonstrating process consistency and reliability to win over new direct clients

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Kayla McGowan is the Editor-in-Chief of R&R Magazine, with 10 years of experience in marketing and communications in the restoration and cleaning industry. She leads the editorial strategy for R&R and The Experience Events, creating content that informs and connects industry professionals.

Kayla holds a B.S. in Criminal Science and M.S. in Public Safety and Emergency Management from Grand Canyon University. She serves as Co-Chair on the RIA’s Marketing Committee.

Kayla is a Microbial Warrior®, a Certified Forensic Operator® and a High Risk/ High Level Decontamination Specialist™. Kayla is passionate about elevating the industry, is a food lover, enjoys spending time with her family, and embracing the outdoors.