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Managing Your Restoration BusinessAsk the Expert

Ask the Expert

Ask The Expert: Leighton Healey on AI, Cash Flow and Restoration Resilience

Leighton Healey shares how KnowHow’s AI helps restoration professionals boost cash flow and their team efficiency

By Kayla McGowan
August 22, 2025

In this episode of Ask The Expert, our host, Kayla McGowan, is joined by KnowHow’s CEO, Leighton Healey, and they discuss the current pressure the restoration industry is under right now. They discussed how you can implement KnowHow’s AI into your business and how it can help industry professionals overcome financial and operational challenge. It’s no secret that claims are down, cash flow is tight and payment timelines seem like they are stretched as far as possible. 


Key Discussion Points:

  • Leveraging KnowHow's AI tools to improve your cash flow and project profitability
    • Setting clear customer expectations upfront
    • Onboarding new hires faster 
    • Streamlining documentation and compliance to reduce costly errors
    • Providing AI-powered guidance to crews to ensure jobs are done right the first time
  • Using KnowHow to capture and preserve institutional knowledge across generations
    • Addressing the challenge of experienced workers retiring and new workers lacking hands-on skills
    • Empowering less experienced staff to operate independently and confidently using AI-powered workflows
  • Diversifying revenue streams and service offerings with KnowHow
    • Quickly ramping up competency in new service areas by leveraging KnowHow's template library
    • Demonstrating process consistency and reliability to win over new direct clients

 

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KEYWORDS: artificial intelligence (AI) restoration business profitability restoration business strategy restoration technology

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Kayla mcgowan author

Kayla McGowan is the SPAR Partner Manager for PuroClean, where she manages and strengthens the company’s vendor partnership ecosystem. In her role, she serves as a key liaison between PuroClean, approved vendor partners, internal stakeholders, and Franchise Owners, helping connect the network with trusted tools, services, and products that support operational success.

With more than 10 years of experience in marketing and communications within the restoration and cleaning industry, Kayla has built her career around connecting people, ideas, and resources that move the industry forward. She is the former Editor-in-Chief of Restoration & Remediation (R&R) Magazine and continues to contribute to R&R as a writer, bringing her industry knowledge and perspective to its audience.

Kayla holds a B.S. in Criminal Science and an M.S. in Public Safety and Emergency Management from Grand Canyon University. She also serves as Co-Chair of the Restoration Industry Association’s Marketing Committee.

Her industry credentials include Microbial Warrior®️, Certified Forensic Operator®️, and High Risk/High Level Decontamination Specialist™️. Passionate about elevating the restoration industry and the professionals within it, Kayla enjoys building meaningful relationships, sharing knowledge, and creating opportunities for collaboration. Outside of work, she is a food lover who enjoys spending time with her family and being outdoors.

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