Driving Consistency While Scaling: Insights from Leighton Healey

Standardization, Knowledge Management, Technology, Training and Accountability: The Key Elements for Business Success

In this episode of Ask The Expert, we discuss standardization and consistency, knowledge management, technology and empowerment, training and customization and accountability and recognition. Leighton Healey, CEO of KnowHow, shares his insights on how these elements can transform your business operations. Find out how you can enhance your processes, boost efficiency and achieve greater success. Leighton brings his expertise and passion for innovation, emphasizing the importance of education and empowerment in driving business growth.

Standardization and Consistency: Emphasizing the importance of standardized services and consistent practices to build a scalable business, drawing examples from industries like fast food.
Knowledge Management: Addressing the role of knowledge keepers in documenting and sharing their expertise, ensuring career security, and moving towards meaningful work.
Technology and Empowerment: Utilizing technology to enhance processes, support employees, and create a culture of optimization, making it easier for employees to contribute to best practices.
Training and Customization: Balancing fieldwork and training, customizing processes to fit company needs, and creating an environment where employees feel comfortable asking questions.
Accountability and Recognition: Introducing accountability for outcomes and processes, and implementing recognition, advancement, and compensation to encourage adherence to shared standards.

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KEYWORDS: restoration business growth restoration business strategy

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Kayla McGowan is the Editor-in-Chief of Restoration and Remediation (R&R) magazine, bringing nearly 10 years of marketing and communications experience in the restoration sector. With a solid foundation in content creation, editing, and social media strategy, Kayla respects the vital work of the industry. At R&R, she develops content that engages and informs restoration professionals and manages content strategy for The Experience Events, bridging the cleaning and restoration industries. Outside of work, Kayla is an avid foodie who loves exploring new culinary experiences. She enjoys spending time with her family and embracing the outdoors. Kayla is excited to connect with industry professionals and contribute to R&R’s ongoing success. Reach her at mcgowank@bnpmedia.com or 757-849-2461.