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Insurance/Legal Matters in RestorationManaging Your Restoration BusinessAsk the Expert

Ask the Expert

How Restoration Contractors Can Overcome Cash Flow Challenges

Key strategies that help restoration contractors thrive despite insurance delays and payment obstacles

By Kayla McGowan
January 16, 2026

On this episode of Ask the Expert, we’re joined by Ilana Ben-Ezra the President of National Claims Funding. Ilana and her team specialize in property damage insurance claims and getting restoration contractors paid for the work they do. Host Kayla McGowan and Ilana talk about overcoming cash flow challenges and how restoration contractors can thrive despite facing insurance delays. 

Key takeaways of this episode include:

  • Who National Claims Funding is and the services they offer that help contractors with cash flow and insurance delays.
  • Industry trends and challenges in the claims process, including insurance companies denying and delaying payments, and claim approvals.
  • Ilana shares her advice for managing cash flow, focusing on successful claims, and leveraging industry resources like National Claims Funding.

 

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KEYWORDS: insurance claims insurance estimating insurance restoration

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Kayla mcgowan author

Kayla McGowan is the Editor-in-Chief of R&R Magazine, with 10 years of experience in marketing and communications in the restoration and cleaning industry. She leads the editorial strategy for R&R and The Experience Events, creating content that informs and connects industry professionals. 

Kayla holds a B.S. in Criminal Science and M.S. in Public Safety and Emergency Management from Grand Canyon University. She serves as Co-Chair on the RIA’s Marketing Committee.

Kayla is a Microbial Warrior®, a Certified Forensic Operator® and a High Risk/ High Level Decontamination Specialist™. Kayla is passionate about elevating the industry, is a food lover, enjoys spending time with her family, and embracing the outdoors.

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