Educating Consumers and Bridging Insurance Gaps

Todd Sangid shares DocuSketch’s survey results on insurance gaps and how technology can help rebuild consumer trust

In this episode of Ask The Expert, our host Kayla McGowan is joined by Todd Sangid, Enterprise Solutions Consultant at DocuSketch, and they discussed the recent results of their survey on Americans’ understanding of property insurance. This episode highlights what survey results surprised them the most, the gaps that were highlighted, what the younger generation thinks and what urgent opportunities insurance professionals can improve based on customer education and engagement.

Todd has over 15 years of experience in the restoration industry. He’s held several key roles from Estimator to Operations Manager. He also has an extensive background in insurance; he owned his own agency for several years. Todd brings a unique perspective that is extremely valuable to our industry.

Key Topics of Discussion Include:

DocuSketch’s survey to help better understand consumers’ trust and knowledge of the insurance claims process.
The survey found nearly half of consumers expressed distrust in insurance carriers, likely due to lack of understanding of the claims process.
Todd and Kayla discuss how clear communication, documentation and education can help restore confidence.
They highlight how it’s important to use tools like DocuSketch and how it can improve transparency and collaboration between homeowners, contractors and carriers.
Todd shares his own personal experience with a recent vehicle claim, highlighting the importance of understanding your policy coverage and the claims process before an incident occurs.

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Kayla McGowan is the Editor-in-Chief of R&R Magazine, with 10 years of experience in marketing and communications in the restoration and cleaning industry. She leads the editorial strategy for R&R and The Experience Events, creating content that informs and connects industry professionals.

Kayla holds a B.S. in Criminal Science and M.S. in Public Safety and Emergency Management from Grand Canyon University. She serves as Co-Chair on the RIA’s Marketing Committee.

Kayla is a Microbial Warrior®, a Certified Forensic Operator® and a High Risk/ High Level Decontamination Specialist™. Kayla is passionate about elevating the industry, is a food lover, enjoys spending time with her family, and embracing the outdoors.