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Catastrophe RestorationInsurance/Legal Matters in RestorationPreparing to Respond: Hurricanes

Navigating Cleanup and Insurance Claims After Hurricanes Helene and Milton

Expert Tips for Homeowners

By Kayla McGowan, Dan Mesenburg
hurricane damage

Photo: CHUYN / iStock / Getty Images Plus via Getty Images

November 5, 2024

As homeowners and property owners begin the cleanup efforts following Hurricane Helene and Milton, navigating the complexities of insurance claims and government assistance is crucial. Industry expert Dan Mesenburg offers valuable insights to ensure that property owners are well-prepared and informed throughout the recovery process.


Prioritize Safety

"Safety is paramount," Mesenburg emphasizes, highlighting that the aftermath of a hurricane can be riddled with hidden dangers. Homeowners should "be aware of underground or downed power lines," which can pose serious risks during cleanup. He also warns about the potential for "sinkholes that may have developed during the storm."

When wading through standing water, Mesenburg advises, "Use caution regardless of the size of the area affected." Personal protective equipment (PPE) is essential, and homeowners should assess every potential exposure that could negatively impact their health. "Don’t forget to hydrate, especially in the high temperatures and humidity that follow a hurricane," he stresses, highlighting the importance of staying physically fit for the demands of cleanup.


Contact Your Insurance Company

Prompt communication with insurance providers is key for a smooth recovery process. "Contact your insurance company as soon as possible to report your claim and get in the system," Mesenburg urges. He recommends that homeowners have their policy number and a detailed description of the property damage ready when making the call.

"Remember that damages related to Milton will generally be handled separately from those caused by Hurricane Helene," he adds, reminding homeowners to be aware of how different events may affect their claims process.


Stay Informed on Government Aid

In the wake of disasters, staying updated on available government assistance can make a significant difference. "Follow local, state, and national resources for information on government aid daily," Mesenburg suggests. Florida residents can access valuable information through www.floridadisaster.org, which offers updates on available resources, including housing assistance, food aid, and other forms of relief.

Additionally, local power companies provide vital updates on service restoration through their websites. "Be proactive in checking these resources, as they will help you stay informed about the recovery efforts in your community," Mesenburg advises.


Document Damage Thoroughly

One of the most critical steps in the recovery process is thorough documentation of all damage. Mesenburg insists, "Take photos and videos, and create a file to track repair expenses, whether permanent or temporary." This documentation will serve as crucial evidence for your insurance claim.

He also emphasizes the importance of keeping receipts for various expenses incurred during the recovery process. "Items like temporary housing, food, fuel, and clothing may not be reimbursed initially, but if assistance becomes available later, having proof will be essential," Mesenburg notes.


Understand Your Insurance Coverage

Navigating insurance policies can be complex, especially in Florida, where regulations can vary. "The best source for coverage information is from your insurance agent," Mesenburg advises. He highlights the importance of understanding that Florida policies may include specific hurricane deductibles that differ from standard deductibles, separate from windstorm damage policies, and flood policies that must meet certain criteria. "Ensure you know what your policy covers to avoid any surprises down the line," he warns.


Stay Safe and Persistent

As many homeowners rush to begin their recovery, Mesenburg emphasizes the need for patience and persistence. "Stay safe, be patient, and remember that many homeowners are trying to accomplish the same thing you are," he reminds those in the recovery process.

Remaining proactive and engaged in the claims process is vital. "Remain persistent throughout your claim to ensure that it continues to move forward," Mesenburg says, encouraging homeowners to follow up regularly with their insurance providers and stay informed about the status of their claims.


Conclusion

Recovering from the devastation of Hurricanes Helene and Milton is no small feat. By following these expert tips and prioritizing safety, homeowners can navigate the challenges of cleanup and recovery more effectively. With diligence and proper preparation, property owners can work towards restoring their homes and communities after these significant events.

KEYWORDS: disaster response hurricane damage restoration

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Kayla mcgowan author

Kayla McGowan is the Editor-in-Chief of R&R Magazine, with 10 years of experience in marketing and communications in the restoration and cleaning industry. She leads the editorial strategy for R&R and The Experience Events, creating content that informs and connects industry professionals. 

Kayla holds a B.S. in Criminal Science and M.S. in Public Safety and Emergency Management from Grand Canyon University. She serves as Co-Chair on the RIA’s Marketing Committee.

Kayla is a Microbial Warrior®, a Certified Forensic Operator® and a High Risk/ High Level Decontamination Specialist™. Kayla is passionate about elevating the industry, is a food lover, enjoys spending time with her family, and embracing the outdoors.

Dan

Dan Mesenburg is the Senior Manager of Training Development for ServiceMaster Restore with over 26 years of experience working in the ServiceMaster Family of Brands. He serves as a technical advisor and trainer for ServiceMaster's insurance partners, claims review, national accounts team, and commercial/large loss operations.

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