From Answering Calls to Problem Solving and Making a Difference

By Kayla McGowan

On this episode of TradeTalks: Unlocking The Experience, we’re joined by industry Mandy Rewis, CFE, Director of Business Development and Strategy for JOC Analytics. Mandy shared her journey into the industry, her love for problem solving and much more.

Mandy has 10 years of experience in our industry and believe it or not, her journey started with the opportunity to work from home that quickly blossomed into unlocking a deep passion for problem solving, helping businesses thrive and unlocking the power of data for business owners.

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We discussed several key topics including:

Mandy's journey into the restoration industry: She started at an answering service company and then transitioned to working with JOC Analytics to better serve the industry.
Her passion for the restoration industry and how she found her purpose in serving others and restoring lives.
Mandy's upcoming session at The Experience on using data as the "secret sauce" for success in restoration and the trades.
Her family life as a mother of 5 and how that has shaped her perspective and drive.
Fun fact: Mandy unlocked and conquered her fear of heights by facing it head on. Surprise, she went skydiving!

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Kayla McGowan is the SPAR Partner Manager for PuroClean, where she manages and strengthens the company’s vendor partnership ecosystem. In her role, she serves as a key liaison between PuroClean, approved vendor partners, internal stakeholders, and Franchise Owners, helping connect the network with trusted tools, services, and products that support operational success.

With more than 10 years of experience in marketing and communications within the restoration and cleaning industry, Kayla has built her career around connecting people, ideas, and resources that move the industry forward. She is the former Editor-in-Chief of Restoration & Remediation (R&R) Magazine and continues to contribute to R&R as a writer, bringing her industry knowledge and perspective to its audience.

Kayla holds a B.S. in Criminal Science and an M.S. in Public Safety and Emergency Management from Grand Canyon University. She also serves as Co-Chair of the Restoration Industry Association’s Marketing Committee.

Her industry credentials include Microbial Warrior®️, Certified Forensic Operator®️, and High Risk/High Level Decontamination Specialist™️. Passionate about elevating the restoration industry and the professionals within it, Kayla enjoys building meaningful relationships, sharing knowledge, and creating opportunities for collaboration. Outside of work, she is a food lover who enjoys spending time with her family and being outdoors.