Ask the Expert

Kaylin Glaspie on Winning R&R’s 2025 Technician Award

Kaylin Glaspie shares her rise from technician to Project Manager and advice she has for future restoration leaders

On this episode of Ask The Expert, we’re joined by the 2025 Technician Award Winner, Kaylin Glaspie of CLEAN Restoration. Kaylin began her journey in our industry just four years ago, and she’s already making incredible strides. Her career started by chance. One of her friends mentioned her company was hiring and the rest is history. Kaylin started as an entry-level technician, moved her way up to Lead Technician and shortly after winning this award she was promoted to Project Manager.

Key topics of discussion:

Learn about Kaylin, her journey and why she loves the restoration industry.
Kaylin shares memorable moments in the field, her motivation and why she hopes to inspire other women to peruse a career in the restoration industry.
Kaylin’s professional accomplishments: she has now had two internal promotions in her short time with CLEAN Restoration.
Advice she has for other technicians looking to grow in their companies: It all starts with a positive attitude, willingness to learn and asking a lot of questions.
One of the most memorable projects for Kaylin in her career so far. (Hint: It’s a commercial job that required communication, teamwork and sticking to deadlines.)
Kaylin hopes her award will inspire others, especially women, to focus on doing their best rather than just chasing titles.

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Kayla McGowan is the Editor-in-Chief of R&R Magazine, with 10 years of experience in marketing and communications in the restoration and cleaning industry. She leads the editorial strategy for R&R and The Experience Events, creating content that informs and connects industry professionals.

Kayla holds a B.S. in Criminal Science and M.S. in Public Safety and Emergency Management from Grand Canyon University. She serves as Co-Chair on the RIA’s Marketing Committee.

Kayla is a Microbial Warrior®, a Certified Forensic Operator® and a High Risk/ High Level Decontamination Specialist™. Kayla is passionate about elevating the industry, is a food lover, enjoys spending time with her family, and embracing the outdoors.