Expert Insights on Commercial Drying in Restoration

Learn the key differences, challenges, and strategies for commercial drying vs. residential drying

On this episode of Ask The Expert, we’re joined by industry veteran, advocate, mentor, and expert Howard “Howie” “The Instigator” Wolf, Principal Member of HW3 Group.

Howard began his career in the cleaning, restoration, and construction industries more than 40 years ago. His experience ranges from hands-on in the field to leadership at the highest levels, including serving on the IICRC Board of Directors.

He’s had a notable career that includes reaching several key milestones. He has served as the IICRC Standards Committee Chair, Chairman of the S500 Water Damage Standard (1999–2013), and Chairman of the S500 Commercial Water Damage and Drying Standard (2024–2025). He’s also managed over 40 catastrophe events, worked in all 50 states and 14 countries, led large loss projects and specializes in building diagnostics, with a focus on public facilities and government projects.

Key topics of discussion for this episode include:

Why soft skills in a hard industry are crucial in all aspects of what we do, especially commercial drying.
Howard breaks down commercial drying vs. residential and how commercial buildings have complex construction, systems, and materials which require specialized knowledge of building envelopes and their systems including HVAC, electrical, etc.
Commercial buildings are made up of building systems that impact the mechanicals, HVAC system, and occupancy that have a significant impact on your drying strategy which requires coordination with HVAC, electrical and other trade teams.
Logistical challenges require a team approach, which means the contractor coordinates inspections, manages access, and develops comprehensive work plans and tasks that are not as critical in residential work.
Commercial clients demand more documentation, KPIs, and consistent communication, which means the contractor must proactively manage the entire process.
A key piece to successfully transitioning to commercial drying requires you to invest in your safety culture, specialized training, and the right equipment. Shortcuts will lead to problems on complex commercial projects.

Kayla and Howard will break down commercial drying in a part two dropping in April ahead of Hurricane Preparedness month. They’ll discuss critical thinking, systems, and so much more.

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Kayla McGowan is the Editor-in-Chief of R&R Magazine, with 10 years of experience in marketing and communications in the restoration and cleaning industry. She leads the editorial strategy for R&R and The Experience Events, creating content that informs and connects industry professionals.

Kayla holds a B.S. in Criminal Science and M.S. in Public Safety and Emergency Management from Grand Canyon University. She serves as Co-Chair on the RIA’s Marketing Committee.

Kayla is a Microbial Warrior®, a Certified Forensic Operator® and a High Risk/ High Level Decontamination Specialist™. Kayla is passionate about elevating the industry, is a food lover, enjoys spending time with her family, and embracing the outdoors.