How Cross Industry Collaboration Strengthens the Home Service Customer Experience

Five home service leaders share how partnerships, communication, and consistency elevate customer care and service

On this episode of Ask The Expert, we’re joined by five professionals across home service industries who discuss the critical role collaboration across subindustries lead to a stronger and more consistent customer experience. Our special guests include Terry Oliver, Franchise Business Coach for The Patch Boys; Steven Wiles, President of redbox+ Dumpsters; Jeff Pace, Franchise Business Coach for N-Hance Brands; Michael Case, Director of Operations for Blue Kangaroo Packoutz; and Tim Singnysane, Director of Operations for 1-800-WATER DAMAGE.

Key Takeaways from this episode:

Two variables are critical to providing a seamless experience for your customers: they are consistent communication and your delivery.
Collaboration between home service businesses has become more important as customer expectations continue to rise.
Through strong partnerships you help build trust with both homeowners and insurers by providing consistent messaging, maintaining integrity, and providing white glove customer service.
These strategic partnerships create long-term value with referrals, loyalty, and customer experience that can lead to repeat business.
There are key qualities to consider when you select your partners, which are reputation, reviews, communication skills, transparency, and a customer-first mindset.

On the Go?

Listen to the audio version of our conversation!

Looking for a reprint of this article?
From high-res PDFs to custom plaques, order your copy today!

Kayla McGowan is the Editor-in-Chief of Restoration and Remediation (R&R) magazine, bringing nearly 10 years of marketing and communications experience in the restoration sector. With a solid foundation in content creation, editing, and social media strategy, Kayla respects the vital work of the industry. At R&R, she develops content that engages and informs restoration professionals and manages content strategy for The Experience Events, bridging the cleaning and restoration industries. Outside of work, Kayla is an avid foodie who loves exploring new culinary experiences. She enjoys spending time with her family and embracing the outdoors. Kayla is excited to connect with industry professionals and contribute to R&R’s ongoing success. Reach her at mcgowank@bnpmedia.com or 757-849-2461.