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Home » Keywords » customer service

Items Tagged with 'customer service'

ARTICLES

serving heart blog
Guest Blog

A Serving Heart in the Restoration Industry

Johanna Allen
July 22, 2020
We are not counselors, but it is difficult sometimes when we are faced with a loss where a customer is clearly turning to us for that very thing. Setting expectations and remaining professional, yet kind, is the right course.
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restoration company
Restorer's Perspective

Nobody Cares About Your Restoration Company

Embracing extreme customer service.
Mike Russell
February 17, 2020
No Comments

I recently reconnected with a business acquaintance I hadn’t spoken with in quite some time. I met him several years ago at an insurance conference and was very impressed with his company. 


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Restoration Client Relationships

Turning the Tables on Client Relationships

Robert Kravitz
February 13, 2020
No Comments

Have you ever been in a situation where you had too many customers calling for your services at the same time? Or, have you ever had too few customers asking for your services, so you wanted to select only those clients that would prove most lucrative?


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Change orders

A New View on Change Orders

Timothy E. Hull CR
January 25, 2020
No Comments

Most people do not like change. While some forms of change can be exciting, most associate it with risk and uncertainty—especially project managers. Managing change in a project can be one of the most challenging aspects of the job.


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customer surveys

Restoring Success: Creating Effective Customer Surveys

Plus, understanding and utilizing Net Promoter Scores.
Lisalrti0183fx
Lisa Lavender, M.T.R., M.F.S.R., M.W.R.
June 6, 2019
No Comments
Is your customer survey process really giving you the information you need?
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Industry News

Puroclean Honored as Gold Stevie Award Winner in 2019 American Business Awards

May 17, 2019
No Comments

PuroClean, a leading national restoration and remediation franchise, has earned a Gold Stevie® Award in Achievement in User Interface Design in the Web Awards category of The 17th Annual American Business Awards®. 


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RR-WebExclusives-2015.jpg
Web Exclusives

Making the First Impression Count

Start the customer relationship out right
Brigham dickinson headshot 200
Brigham Dickinson
May 16, 2019
No Comments

The foundation of a great business is more than bricks and mortar — it’s built on customer goodwill and stellar service. Much of that foundation is laid in a single instant: the customer’s first impression of your company.


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Jeff Jones Violand Vault

Video: Violand Vault | Using the Rulebook to Build Trust

May 13, 2019
No Comments

Managing a small business is a risky proposition. A gamble, in some aspects.


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Violand Vault

Video: Violand Vault | Effective Decision Making

April 24, 2019
No Comments

Should you physically beat up your customers? Of course not. If your employees are beating up customers in order to enforce company policy, clearly they haven't been taught the skills of effective decision making. 


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Industry News

Aramsco & Interlink Supply Fall Customer Appreciation Days

August 3, 2017
No Comments

Aramsco and Interlink Supply are pleased to announce our Fall Customer Appreciation Days and Stock Up days


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More Articles Tagged with 'customer service'
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Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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Restoration & Remediation January 2021 Cover

2021 January

Check out the January 2021 edition of Restoration & Remediation: Disinfection services, contents restoration, using HVAC systems to deal with COVID-19, Restoration Affiliates Q&A and much more!
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