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Home » Keywords: » customer service

Items Tagged with 'customer service'

ARTICLES

Rebuilding the Restoration Triangle

Rebuilding the Restoration Triangle

How the Industry Can Modernize Insurance Claims and Repair Trust Between Restoration Contractors, Adjusters and Carriers
Robb Harrell
Robb Harrell
June 6, 2025
No Comments

When contractors, adjusters, and carriers align through clear communication and 360 documentation, restoration work becomes faster, more accurate and far less contentious.


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leaking water heater

Water Damage from Leaking Water Heaters: How Restorers Can Help

How restoration professionals can spot water damage, guide replacements and help prevent future leaks
Keith Kuliga
Keith Kuliga
June 5, 2025
No Comments

Water heater leaks can cause major damage and restoration professionals can help homeowners recover and prevent common repeat issues.


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1-800-Packouts Preparedness

1-800-Packouts Advises Homeowners on Spring Storm Preparedness

1-800-Packouts Shares Essential Tips for Homeowners to Prepare for Seasonal Storms
May 2, 2025
No Comments

As spring ushers in warmer weather, it also brings the onset of severe seasonal storms. 1-800-Packouts, the nationwide leader in property contents restoration, offers valuable advice to help homeowners safeguard their properties and ensure smooth disaster recovery. From assembling emergency kits to securing loose shingles, these best practices aim to minimize risk and streamline recovery efforts.


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Ask the Expert: The Role of Veterans in Franchising with Kevin Schramm
Ask the Expert

The Role of Veterans in Franchising with Kevin Schramm

Kayla McGowan
Kayla McGowan
April 23, 2025
No Comments

In this episode of "Ask The Expert," we feature Kevin Schramm, owner of LIME Painting in Boise, who transitioned from Navy service to successful franchise ownership. Discover the unique strengths veterans bring to the franchising industry and learn how Kevin's dedication to LIME's core principles and commitment to veterans' causes makes him a standout leader.


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Ask the Expert: Specialized Training and Emotional Support in Restoration with Danessa Itaya

Specialized Training and Emotional Support in Restoration with Danessa Itaya

Industry Expert Danessa Itaya Shares Insights on Training, Community Recovery and Providing Compassionate Support
Kayla McGowan
Kayla McGowan
December 26, 2024
No Comments

This episode of Ask the Expert with Danessa Itaya, President of Bio-One, dives into caring for your community. With over 30 years of experience in franchising, Danessa discusses the significance of specialized training in the restoration industry, her dedication to helping communities recover from traumatic events, and her compassionate approach to providing emotional support for grieving families.


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Weekly Hands-On How-To: How to Resolve a Client Complaint
Weekly Hands-on How-To powered by KnowHow

How to Resolve a Client Complaint

The KnowHow Team
July 5, 2024
No Comments

New this week for our weekly How-To’s powered by KnowHow, we learn how to resolve a client complaint.


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personal belongings

How to Handle Personal Belongings after Water Damage: A Guide for Restoration Contractors

A Guide for Restoration Contractors
Annissa Coy
Annissa Coy
June 27, 2024
No Comments

Annissa guides restorers on packing/ handling client’s belongings after water damage. And how to think about the process from both the client and restorer perspective. 


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supporting disaster restoration clients

The Emotional Backbone of Disaster Restoration

Jessica Headshot
Jessica Loveless
June 7, 2024
No Comments

Jessica gives us tips on understanding the emotional process when dealing with disaster restoration clients. 


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Stellar Pic.jpg

Stellar Service Brands Strengthens Customer Focus with Franchise Agreements, New Hires, and Partnerships

August 9, 2023
No Comments

Stellar Service Brands Strengthen Customer Focus.


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building trust with clients on restoration projects

Restoring with Trust: The Importance of Building a Reliable Practice

Carlos Hesano
Carlos Hesano
June 16, 2023
No Comments

Carlos gives a high-level overview of steps that can lead to fostering a reliable business practice.


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More Articles Tagged with 'customer service'
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Events

September 3, 2025

The Experience Convention and Trade Show

The Experience Convention & Trade Show logoJoin us in Las Vegas for The Experience Convention & Trade Show, the leading event for cleaning, restoration, and remediation pros, packed with hands-on demos, expert speakers, and high-impact networking. Happening September 3–5, 2025 at Caesars Forum—this is where the industry comes to learn, connect, and grow!

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Poll

Doffing PPE

When you are doffing your PPE, do you sanitize between every step?
View Results Poll Archive

Products

The Cleaning, Restoration, Inspection, and Safety Glossary

The Cleaning, Restoration, Inspection, and Safety Glossary

The Cleaning, Restoration, Inspection, and Safety Glossary.

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