Items Tagged with 'customer service'

A Michigan veteran family’s home and financial stability were threatened by toxic mold, and PuroClean stepped in with full remediation response through its mission-driven PuroVet Program.

Human communication and live answering during hurricane response in the restoration industry improve trust, response, and customer experience.

Learn how restoration companies can manage the first 72 hours of their hurricane response with better triage, operational planning, and communication. 

Communication during hurricane restoration helps reduce customer stress, delays, and better understanding of the process. 

Learn how to effectively communicate in the first 48 hours of a commercial restoration job that impacts trusts, business interruption, and project profitability, especially during hurricane response. 

Chem-Dry is sharing professional carpet care tips to help homeowners reduce stains, odors, and premature wear. Simple maintenance habits and prompt spill response can help extend carpet life and improve indoor cleanliness.

Learn how restorers can help homeowners prepare efficiently and effectively before hurricane season with better documentation, safety, and preparation.

Staci Sargent shares how leadership, training, and real-world experience are shaping the future of women in restoration.

Alma West of Quick Dry Water Restoration and Magdalena Rebuild shares how she built her businesses by focusing on leadership, communication, and improving customer experience.

 Learn which social media platforms help restoration companies build trust, increase visibility, and generate more leads.