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Home » Keywords: » customer service

Items Tagged with 'customer service'

ARTICLES

Ask Annissa: Restoration During Christmas Time Needs Extra TLC

Restoration During Christmas Time Needs Extra TLC

Ask Annissa
Annissacoy 200
Annissa Coy
December 23, 2022
No Comments

This edition of Ask Annissa deals with the heightened emotions people experience during the holidays and the challenges that creates when disaster strikes.


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editor's blog

Restorers Should Be Thankful For Deep Frying Turkeys

Ted craig authors
Ted Craig
November 24, 2022
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Culinary disasters create more work for restoration firms.



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handling fire restoration during the holidays

Handling a Fire Restoration during the Holiday Season

Contents Corner
Annissacoy 200
Annissa Coy
November 21, 2022
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Extra stress this time of year calls for a lot of care, compassion and grace.




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jack of all trades

Specialization for Business Success

Dick wagner headshot
Dick Wagner
June 1, 2022
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Why focusing on a few specific services can be better for your business than having a laundry list of services offered.


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water damage restoration

How to Increase Profitability and Morale in Your Water Restoration Business

Cassandra mcdowell
Cassandra McDowell
Kevin molway
Kevin Molway
May 10, 2022
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The success of your water damage restoration business is dependent on the quality of work your production staff puts out and the feeling the water damage victim is left with after the fact.


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customer service best practices

Customer Service Best Practices: 5 Ways to Improve Client Interactions

Doug smith
Doug Smith
May 3, 2022
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Here are five ways to train and prepare your restoration employees to provide the best customer experience, both in their everyday work and after disasters.


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customer service on property restoration jobs

10 Tips Restorers Should Consider When Working for Homeowners

Restorer’s Digest
Sean scott
Sean Scott
April 27, 2022
One Comment

In most cases when a home is damaged by a disaster, the homeowner(s) are already upset by the time the restorer gets there. The last thing a restorer wants to do is add insult to injury by doing or not doing something that could add stress or make the situation worse.


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water damage pro

6 Best Practices for Water Damage Restoration Professionals

Joshua miller
Josh Miller
April 19, 2022
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“In a crowded marketplace, it can be hard to cut through the noise and reach customers,” Josh Miller writes. “With a micro approach that focuses on how we can do our jobs more effectively, and a macro approach that communicates our expertise to the marketplace, we can all help promote the credibility and competence of the professionals in our industry.”


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restored items damaged by water

What Must a Qualified Water Damage Restoration Contractor Possess?

Let’s Start With the ANSI/IICRC Standard of Care
Barry costa headshot
Barry Costa
March 11, 2022
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“We are so focused on the physical aspects of everything we do in our business and personal lives, we sometimes forget the importance of the emotional connection, a basic human need. We have become transactional and no longer personal. The most successful companies handle problem resolution with a human voice and a can-do attitude to service, while others deal with problem resolution with software and a list of options,” Barry Costa writes.


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customer satisfaction

Leveraging Technology to Automate Your Restoration Customer Journey

The Benefits and Building Blocks
Alex duta headshot
Alex Duta
February 23, 2022
No Comments

This practice is very common in many industries. Remember when you booked a plane ticket and were kept in the loop with little to no human interaction about everything from gate changes to check-in reminders to delays? What about the time you scheduled the cable guy to come out for an internet outage, and received automated texts and emails with updates?


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More Articles Tagged with 'customer service'
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