Items Tagged with 'customer service'

When it comes to social media marketing, consistency matters more than volume. This Marketing Monday breaks down how often restoration companies should post and three key strategies that help build a sustainable strategy.

Hear from John Reasoner of Paul Davis Restoration on why documentation is critical during CAT events and how restoration teams should compile your photos, notes, debris, job progress, and much more.

Xcelerate messaging centralizes two-way text messages directly in the job file, helping restoration professionals eliminate phone tag and reduce miscommunication. Time-stamped conversations create a clear record and improves customer experience.

During CAT events, homeowners often have urgent questions about their insurance and FEMA coverage. Restoration professionals must communicate clearly, explain their role, and avoid interpreting their customer’s policy.

Many restoration companies struggle with what to post on social media. Educational job site content turns everyday restoration work into a powerful marketing tool that builds trust. 

This year's relentless winter storms across the U.S. are driving a surge in frozen pipes, water damage, and storm-related restoration calls. PuroClean franchise locations are responding as homeowners and business owners face property damage and disruptions.

Voda’s CEO Dan Claps, CFE explains how restorers can build, scale, and future proof their business using KPIs, people first culture, and smart growth strategies.

Holly Baldwin shares how restorers can become the “second call” by building carrier relationships, earning reviews, and strengthening community trust. 

With market uncertainty, workforce transitions, new technology, and customer service expectations evolving, here is how restoration companies are reshaping their operations in 2026.

In this episode of Ask The Expert, five industry leaders from across home services industries share why collaboration between service providers is essential to delivering a stronger, more consistent customer experience.