Items Tagged with 'customer service'

 Learn which social media platforms help restoration companies build trust, increase visibility, and generate more leads. 

Here’s what slows down contents claims and how better communication, documentation, and inventory processes can help restorers, adjusters, and customers prevent delays.

Learn why contents claims break down and how restorers can prevent delays through better communication and documentation.

Here’s how restoration companies can turn their social media content into more calls and jobs by building trust, familiarity, and customer focused content long before an emergency occurs. 

When it comes to social media marketing, consistency matters more than volume. This Marketing Monday breaks down how often restoration companies should post and three key strategies that help build a sustainable strategy.

Hear from John Reasoner of Paul Davis Restoration on why documentation is critical during CAT events and how restoration teams should compile your photos, notes, debris, job progress, and much more.

Xcelerate messaging centralizes two-way text messages directly in the job file, helping restoration professionals eliminate phone tag and reduce miscommunication. Time-stamped conversations create a clear record and improves customer experience.

During CAT events, homeowners often have urgent questions about their insurance and FEMA coverage. Restoration professionals must communicate clearly, explain their role, and avoid interpreting their customer’s policy.

Many restoration companies struggle with what to post on social media. Educational job site content turns everyday restoration work into a powerful marketing tool that builds trust. 

This year's relentless winter storms across the U.S. are driving a surge in frozen pipes, water damage, and storm-related restoration calls. PuroClean franchise locations are responding as homeowners and business owners face property damage and disruptions.