Items Tagged with 'customer service'

Conoce cómo los restauradores protegen la calidad y la seguridad durante los reclamos, y por qué la transparencia, responsabilidad y colaboración son esenciales.

Klarna and Housecall Pro partner to bring flexible payment options to more than 200,000 users on the Housecall Pro platform. Home service professionals can offer their customers options including paying in full, interest-free Pay in 4, and longer-term financing for repairs and improvement projects.

Josh Arthur and Jordan Kohn discuss smoke contamination, fire damage restoration, homeowner recovery, and best practices for responding to fire losses. 

Pre-loss documentation and 360° scans help restorers build trust, generate new leads, and win more restoration work.

Great customer service, communication, and relationships help restorers earn more five-star reviews, referrals, and repeat business.

A new First Onsite Property Restoration survey found extreme heat is Americans' top weather concern, yet many remain unprepared for severe weather emergencies. This highlights the growing concerns over heat, wildfires, power outages, and the gap between awareness and preparedness.

Jason Luo of Newo.ai shares strategies to help restorers improve their call handling, reduce missed revenue, leverage AI, after-hours response, and lead conversion. 

ServiceForge’s Jane Blanchard shares how after-hours response and customer communication can help restoration companies improve their reviews, increase lead conversion, and build trust.

A strong chain of custody and procedures help restorers improve their accountability, ensure accurate inventory records, and reduce confusion.

A new ServiceForge survey found consumers prefer speaking with a real person over AI when contacting home service businesses, citing trust, empathy, loyalty and better problem resolution as key factors.