Items Tagged with 'customer service'

Jason Luo of Newo.ai shares strategies to help restorers improve their call handling, reduce missed revenue, leverage AI, after-hours response, and lead conversion. 

ServiceForge’s Jane Blanchard shares how after-hours response and customer communication can help restoration companies improve their reviews, increase lead conversion, and build trust.

A strong chain of custody and procedures help restorers improve their accountability, ensure accurate inventory records, and reduce confusion.

A new ServiceForge survey found consumers prefer speaking with a real person over AI when contacting home service businesses, citing trust, empathy, loyalty and better problem resolution as key factors.

Here are contents and packout assessment strategies that restorers need to follow including evaluation, event zones, and planning techniques that improve project outcomes. 

Learn how restorers can help support landlords after hurricane and storm damage through clear communication, tenant management, documentation, and planning.

Successful contents packouts start long before items leave the property. Learn how proper preparation, accurate labeling, and reliable inventory systems help restoration teams improve efficiency and accountability.

A Michigan veteran family’s home and financial stability were threatened by toxic mold, and PuroClean stepped in with full remediation response through its mission-driven PuroVet Program.

Human communication and live answering during hurricane response in the restoration industry improve trust, response, and customer experience.

Learn how restoration companies can manage the first 72 hours of their hurricane response with better triage, operational planning, and communication.