Items Tagged with 'customer service'

Pre-loss documentation and 360° scans help restorers build trust, generate new leads, and win more restoration work.

Great customer service, communication, and relationships help restorers earn more five-star reviews, referrals, and repeat business.

A new First Onsite Property Restoration survey found extreme heat is Americans' top weather concern, yet many remain unprepared for severe weather emergencies. This highlights the growing concerns over heat, wildfires, power outages, and the gap between awareness and preparedness.

Jason Luo of Newo.ai shares strategies to help restorers improve their call handling, reduce missed revenue, leverage AI, after-hours response, and lead conversion. 

ServiceForge’s Jane Blanchard shares how after-hours response and customer communication can help restoration companies improve their reviews, increase lead conversion, and build trust.

A strong chain of custody and procedures help restorers improve their accountability, ensure accurate inventory records, and reduce confusion.

A new ServiceForge survey found consumers prefer speaking with a real person over AI when contacting home service businesses, citing trust, empathy, loyalty and better problem resolution as key factors.

Here are contents and packout assessment strategies that restorers need to follow including evaluation, event zones, and planning techniques that improve project outcomes. 

Learn how restorers can help support landlords after hurricane and storm damage through clear communication, tenant management, documentation, and planning.

Successful contents packouts start long before items leave the property. Learn how proper preparation, accurate labeling, and reliable inventory systems help restoration teams improve efficiency and accountability.