Items Tagged with 'customer service'

During CAT events, homeowners often have urgent questions about their insurance and FEMA coverage. Restoration professionals must communicate clearly, explain their role, and avoid interpreting their customer’s policy.

Many restoration companies struggle with what to post on social media. Educational job site content turns everyday restoration work into a powerful marketing tool that builds trust. 

This year's relentless winter storms across the U.S. are driving a surge in frozen pipes, water damage, and storm-related restoration calls. PuroClean franchise locations are responding as homeowners and business owners face property damage and disruptions.

Voda’s CEO Dan Claps, CFE explains how restorers can build, scale, and future proof their business using KPIs, people first culture, and smart growth strategies.

Holly Baldwin shares how restorers can become the “second call” by building carrier relationships, earning reviews, and strengthening community trust. 

With market uncertainty, workforce transitions, new technology, and customer service expectations evolving, here is how restoration companies are reshaping their operations in 2026.

In this episode of Ask The Expert, five industry leaders from across home services industries share why collaboration between service providers is essential to delivering a stronger, more consistent customer experience. 

Homeowners often struggle to find and choose a qualified fire restoration company after a loss. Annissa Coy breaks down what proper onboarding looks like, what questions professionals should ask, and how to identify a trained, certified restoration team. 

ServiceForge’s new research report reveals that while AI can improve speed, most consumers still prefer human interaction, especially when calling local, home‑service providers. The findings highlight how over‑automation can cost contractors leads, trust, and booked jobs.