Articles Tagged with ''customer service''

Learn how AccuGuard’s Mobile LabTM is bringing onsite asbestos testing to jobsites, reducing turnaround times, and accelerating the claims and recovery process for restorers, carriers, and customers. 

Here’s how understanding the emotional impact of fire loss can help restorers improve their customer care and communication. 

Fire damage goes far beyond removing soot and repairing visible damage. Learn about commonly overlooked contamination, fire suppression water damage, documentation, safety, and exceptional customer service. 

Invoca launches a new AI-powered solution designed to help home service businesses capture, qualify, and convert more leads into booked jobs. 

Descubre cómo los profesionales bilingües de restauración generan confianza, mejoran la comunicación y crean oportunidades de crecimiento profesional.

On this episode of Ask Annissa, she breaks down how restorers can prioritize wildfire losses using testing, safety, contamination levels, available resources, and customer needs.

David Gavilanes shares how restorers can properly prepare for fire response with hazard assessments, PPE, communication, community education, and partnerships.

Learn how restoration and cleaning companies can expand their workforce by hiring people with disabilities and partnering with vocational rehabilitation agencies.

On this episode of Ask The Expert, learn why deodorization, hidden contamination, coatings, and customer communication are critical in fire restoration. 

Here’s why restoration companies should look far beyond traditional gender roles and start building stronger teams by recognizing individual strengths.