Articles Tagged with ''customer service''

JoAnn Wiechmann of Blue Kangaroo Packoutz explains how empathy and emotional intelligence improve customer experience and strengthen restoration teams.

Learn how restoration companies are using AI and technology to capture more leads, improve conversions and build long-term with expert insights from Nick D’Urbano.

Businesses can use Breesy to handle after-hours calls, manage surge events, and streamline communication with property managers, homeowners, and insurance partners.

Learn how a diversified training strategy empowers restoration teams to lead, adapt and thrive.

As skilled labor shortages grow, restoration companies are turning to technology to boost their productivity, reduce burnout and meet the rising demand.

Todd Sangid of DocuSketch shares how better communication and documentation can restore trust in the insurance process and streamline restoration work.

This article shares how restoration professionals can build trust and reduce stress by combining technical expertise with compassion and communication. 

When contractors, adjusters, and carriers align through clear communication and 360 documentation, restoration work becomes faster, more accurate and far less contentious.

Water heater leaks can cause major damage and restoration professionals can help homeowners recover and prevent common repeat issues.

As spring ushers in warmer weather, it also brings the onset of severe seasonal storms. 1-800-Packouts, the nationwide leader in property contents restoration, offers valuable advice to help homeowners safeguard their properties and ensure smooth disaster recovery. From assembling emergency kits to securing loose shingles, these best practices aim to minimize risk and streamline recovery efforts.