Articles Tagged with ''customer service''

Homeowners often struggle to find and choose a qualified fire restoration company after a loss. Annissa Coy breaks down what proper onboarding looks like, what questions professionals should ask, and how to identify a trained, certified restoration team. 

ServiceForge’s new research report reveals that while AI can improve speed, most consumers still prefer human interaction, especially when calling local, home‑service providers. The findings highlight how over‑automation can cost contractors leads, trust, and booked jobs.

After the holidays, homes face added wear and tear from guests visiting, winter weather, and heavy foot traffic. These practical cleaning and protection tips help restoration professionals educate their customers on maintaining healthier, more resilient homes.

Dan Derbes of Lightspeed Restoration shares how his Navy service drives a mission-focused approach to home safety, operational excellence, and customer care.

Cleaning, not just disinfection, is the key to reducing exposure and achieving true results in the restoration industry. 

Learn how restoration companies can bridge the soft skills gap with better training, technology adoption and customer-focused communication. 

Bud Summers of PuroClean shares how restoration companies can prepare for future disasters by leveraging technology, working through workforce solutions and building a strategic plan.

JoAnn Wiechmann of Blue Kangaroo Packoutz explains how empathy and emotional intelligence improve customer experience and strengthen restoration teams.

Learn how restoration companies are using AI and technology to capture more leads, improve conversions and build long-term with expert insights from Nick D’Urbano.