Articles Tagged with ''customer service''

Todd Sangid of DocuSketch shares how better communication and documentation can restore trust in the insurance process and streamline restoration work.

This article shares how restoration professionals can build trust and reduce stress by combining technical expertise with compassion and communication. 

When contractors, adjusters, and carriers align through clear communication and 360 documentation, restoration work becomes faster, more accurate and far less contentious.

Water heater leaks can cause major damage and restoration professionals can help homeowners recover and prevent common repeat issues.

As spring ushers in warmer weather, it also brings the onset of severe seasonal storms. 1-800-Packouts, the nationwide leader in property contents restoration, offers valuable advice to help homeowners safeguard their properties and ensure smooth disaster recovery. From assembling emergency kits to securing loose shingles, these best practices aim to minimize risk and streamline recovery efforts.

In this episode of "Ask The Expert," we feature Kevin Schramm, owner of LIME Painting in Boise, who transitioned from Navy service to successful franchise ownership. Discover the unique strengths veterans bring to the franchising industry and learn how Kevin's dedication to LIME's core principles and commitment to veterans' causes makes him a standout leader.

This episode of Ask the Expert with Danessa Itaya, President of Bio-One, dives into caring for your community. With over 30 years of experience in franchising, Danessa discusses the significance of specialized training in the restoration industry, her dedication to helping communities recover from traumatic events, and her compassionate approach to providing emotional support for grieving families.

New this week for our weekly How-To’s powered by KnowHow, we learn how to resolve a client complaint.

Annissa guides restorers on packing/ handling client’s belongings after water damage. And how to think about the process from both the client and restorer perspective. 

Jessica gives us tips on understanding the emotional process when dealing with disaster restoration clients.