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Articles Tagged with ''customer service''

Video: Violand Vault | Effective Decision Making

April 24, 2019

Should you physically beat up your customers? Of course not. If your employees are beating up customers in order to enforce company policy, clearly they haven't been taught the skills of effective decision making.

Best Practices: Why They Aren't Good Enough

If you feel that something is wrong, it potentially is very wrong.

October 29, 2018

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Best practice does not mean we are good or better; it actually means we are no worse than others in our market.

Coach's Corner: Continuing the Customer Service Conversation | Team Building Pt. 11

January 9, 2018

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People come to your business for a solution - which many other people offer - so why should they choose you over the competition?

Coach's Corner: Your Customer Service Philosophy | Team Building Pt. 10

December 19, 2017

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Art and Dan dig deeper to talk about the actual heart and essence of your customer service philosophy.

Coach's Corner: Your Customer Service Policy | Team Building Pt. 9

Customer service should be more than a department, it should be company-wide.

November 21, 2017

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There are a lot of companies out there becoming giants in their industries through offering impeccable customer service. Now, it's your turn!

Aramsco & Interlink Supply Fall Customer Appreciation Days

August 3, 2017

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Aramsco and Interlink Supply are pleased to announce our Fall Customer Appreciation Days and Stock Up days

Marketing Minute: Finding Your Business Avatar (AKA Your Ideal Client)

March 1, 2017

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Figure out your ideal client, and go after them. Tim and O.P. tell you how to stop taking every fire job you're offered, and start doing the work you want to do.

Understanding the Restoration Client: Emotions, Expectations, & Keeping the Job Sold

Martin Woods

October 20, 2016

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Managed properly, you can be a hero but if you forget for even a minute that you are dealing with emotionally frayed people, watch out. All the anger they feel due to their loss will be focused on you like a laser beam.

Ask Annissa: How Do You Handle an Upset Client?

This week, Annissa admits even she has had upset clients.

Annissa Coy

May 5, 2016

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Every contractor, even the best of the best, has dealt with an upset client.

Ask Annissa: Dealing with Nightmare Clients (Part 2)

The customer's experience during a loss is 100% your responsibility

Annissa Coy

March 23, 2016

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In this video, Annissa outlines how the customer's experience is all on you -- not the adjuster, insurance company, or anyone else involved in the process.