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Home » customer service

Articles Tagged with ''customer service''

Weekly Hands-On How-To: How to Resolve a Client Complaint
Weekly Hands-on How-To powered by KnowHow

How to Resolve a Client Complaint

The KnowHow Team
July 5, 2024
No Comments

New this week for our weekly How-To’s powered by KnowHow, we learn how to resolve a client complaint.


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personal belongings

How to Handle Personal Belongings after Water Damage: A Guide for Restoration Contractors

A Guide for Restoration Contractors
Annissa Coy
Annissa Coy
June 27, 2024
No Comments

Annissa guides restorers on packing/ handling client’s belongings after water damage. And how to think about the process from both the client and restorer perspective. 


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supporting disaster restoration clients

The Emotional Backbone of Disaster Restoration

Jessica Headshot
Jessica Loveless
June 7, 2024
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Jessica gives us tips on understanding the emotional process when dealing with disaster restoration clients. 


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Stellar Service Brands Strengthens Customer Focus with Franchise Agreements, New Hires, and Partnerships

August 9, 2023
No Comments

Stellar Service Brands Strengthen Customer Focus.


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building trust with clients on restoration projects

Restoring with Trust: The Importance of Building a Reliable Practice

Carlos Hesano
Carlos Hesano
June 16, 2023
No Comments

Carlos gives a high-level overview of steps that can lead to fostering a reliable business practice.


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marketing meeting

Marketing in the Restoration Industry

Myldred Ingram
Myldred Ingram
May 29, 2023
No Comments

Tips and tricks on Marketing in the Restoration Industry.


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Ask Annissa: Restoration During Christmas Time Needs Extra TLC

Restoration During Christmas Time Needs Extra TLC

Ask Annissa
Annissa Coy
Annissa Coy
December 23, 2022
No Comments

This edition of Ask Annissa deals with the heightened emotions people experience during the holidays and the challenges that creates when disaster strikes.


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Restorers Should Be Thankful For Deep Frying Turkeys

Ted Craig
Ted Craig
November 24, 2022
No Comments

Culinary disasters create more work for restoration firms.



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handling fire restoration during the holidays

Handling a Fire Restoration during the Holiday Season

Contents Corner
Annissa Coy
Annissa Coy
November 21, 2022
No Comments

Extra stress this time of year calls for a lot of care, compassion and grace.




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jack of all trades

Specialization for Business Success

Dick Wagner
Dick Wagner
June 1, 2022
No Comments

Why focusing on a few specific services can be better for your business than having a laundry list of services offered.


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