Articles Tagged with ''customer service''

Working in the restoration industry, our technicians know the importance of being prepared for the job they are responding to. What most people don’t know is our technicians have to be just as emotionally prepared as physically prepared going into a loss.

I recently reconnected with a business acquaintance I hadn’t spoken with in quite some time. I met him several years ago at an insurance conference and was very impressed with his company. 

Have you ever been in a situation where you had too many customers calling for your services at the same time? Or, have you ever had too few customers asking for your services, so you wanted to select only those clients that would prove most lucrative?

Most people do not like change. While some forms of change can be exciting, most associate it with risk and uncertainty—especially project managers. Managing change in a project can be one of the most challenging aspects of the job.

PuroClean, a leading national restoration and remediation franchise, has earned a Gold Stevie® Award in Achievement in User Interface Design in the Web Awards category of The 17th Annual American Business Awards®. 

The foundation of a great business is more than bricks and mortar — it’s built on customer goodwill and stellar service. Much of that foundation is laid in a single instant: the customer’s first impression of your company.

Managing a small business is a risky proposition. A gamble, in some aspects.

Should you physically beat up your customers? Of course not. If your employees are beating up customers in order to enforce company policy, clearly they haven't been taught the skills of effective decision making.