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Articles Tagged with ''customer service''

Ask Annissa: Dealing with Nightmare Clients (Part 2)

The customer's experience during a loss is 100% your responsibility

March 23, 2016

In this video, Annissa outlines how the customer's experience is all on you -- not the adjuster, insurance company, or anyone else involved in the process.

Legend Brands Steps Up Customer Service Game

Eric Bosell

April 23, 2015

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Legend Brands has created a new product management team that provides enhanced technical support, product training and business development for Legend Brands distributors and customers.

Restoring Success: The Art of Interviewing the Customer

Barbara Walters is known to us as having mastered the interview process and although the purposes are different, the techniques can be similar.

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

December 19, 2014

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The art of interviewing the customer is a critical skill for the professional restorer.

Why Smoke Odors Return After Fire Damage Restoration

Physical Removal in Restoration: The Science Behind Effective Cleaning

HEPA Filtration in the Field: Performance, Setup, and Mistakes - Part 2

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Events

April 27, 2026

RIA Convention & Expo

This event empowers professionals through world-class education, powerful networking, and access to cutting-edge tools and services.

September 9, 2026

The Experience Convention and Trade Show

The Experience Convention & Trade Show logo The Experience Convention and Trade Show unites the cleaning, restoration, inspection, indoor air quality, and HVAC industries through hands-on education, live demonstrations, and high-impact networking. Attendees gain practical skills, business insight, and connections that elevate industry standards and drive growth.

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Poll

Avoidable Risk

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Products

The Cleaning, Restoration, Inspection, and Safety Glossary

The Cleaning, Restoration, Inspection, and Safety Glossary.

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