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Home » customer service

Articles Tagged with ''customer service''

customer surveys

Restoring Success: Creating Effective Customer Surveys

Plus, understanding and utilizing Net Promoter Scores.
Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
June 6, 2019
No Comments
Is your customer survey process really giving you the information you need?
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Industry News

Puroclean Honored as Gold Stevie Award Winner in 2019 American Business Awards

May 17, 2019
No Comments

PuroClean, a leading national restoration and remediation franchise, has earned a Gold Stevie® Award in Achievement in User Interface Design in the Web Awards category of The 17th Annual American Business Awards®. 


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RR-WebExclusives-2015.jpg
Web Exclusives

Making the First Impression Count

Start the customer relationship out right
Brigham Dickinson
Brigham Dickinson
May 16, 2019
No Comments

The foundation of a great business is more than bricks and mortar — it’s built on customer goodwill and stellar service. Much of that foundation is laid in a single instant: the customer’s first impression of your company.


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Jeff Jones Violand Vault

Video: Violand Vault | Using the Rulebook to Build Trust

May 13, 2019
No Comments

Managing a small business is a risky proposition. A gamble, in some aspects.


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Violand Vault

Video: Violand Vault | Effective Decision Making

April 24, 2019
No Comments

Should you physically beat up your customers? Of course not. If your employees are beating up customers in order to enforce company policy, clearly they haven't been taught the skills of effective decision making. 


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best practices no

Best Practices: Why They Aren't Good Enough

If you feel that something is wrong, it potentially is very wrong.
October 29, 2018
No Comments
Best practice does not mean we are good or better; it actually means we are no worse than others in our market.
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coachs corner philosophy 2

Coach's Corner: Continuing the Customer Service Conversation | Team Building Pt. 11

January 9, 2018
No Comments
People come to your business for a solution - which many other people offer - so why should they choose you over the competition?
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coachs corner philosophy

Coach's Corner: Your Customer Service Philosophy | Team Building Pt. 10

December 19, 2017
No Comments
Art and Dan dig deeper to talk about the actual heart and essence of your customer service philosophy.
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ccorner episode 9

Coach's Corner: Your Customer Service Policy | Team Building Pt. 9

Customer service should be more than a department, it should be company-wide.
November 21, 2017
No Comments
There are a lot of companies out there becoming giants in their industries through offering impeccable customer service. Now, it's your turn!
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Industry News

Aramsco & Interlink Supply Fall Customer Appreciation Days

August 3, 2017
No Comments

Aramsco and Interlink Supply are pleased to announce our Fall Customer Appreciation Days and Stock Up days


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