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Home » customer service

Articles Tagged with ''customer service''

How disaster restoration companies can get the most out of google my business

How Disaster Restoration Companies Can Get the Most Out of Google My Business

Nick Valle
February 23, 2021
No Comments

To stand out online disaster restoration companies must take advantage of all that Google My Business has to offer. 


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emotional discounting RS
Restoring Success

Emotional Discounting in the Restoration Industry

Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
February 4, 2021
No Comments
Emotional discounting is when we start abandoning business models and pricing structures and allow emotions to drive or impact our revenue, prices, and decisions.
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grief-stricken person in front of a destroyed home

A Serving Heart In The Restoration Industry

Johanna Allen
October 29, 2020
No Comments

Working in the restoration industry, our technicians know the importance of being prepared for the job they are responding to. What most people don’t know is our technicians have to be just as emotionally prepared as physically prepared going into a loss.


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serving heart blog
Guest Blog

A Serving Heart in the Restoration Industry

Johanna Allen
July 22, 2020
We are not counselors, but it is difficult sometimes when we are faced with a loss where a customer is clearly turning to us for that very thing. Setting expectations and remaining professional, yet kind, is the right course.
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restoration company
Restorer's Perspective

Nobody Cares About Your Restoration Company

Embracing extreme customer service.
Mike Russell
February 17, 2020
No Comments

I recently reconnected with a business acquaintance I hadn’t spoken with in quite some time. I met him several years ago at an insurance conference and was very impressed with his company. 


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Restoration Client Relationships

Turning the Tables on Client Relationships

Robert Kravitz
Robert Kravitz
February 13, 2020
No Comments

Have you ever been in a situation where you had too many customers calling for your services at the same time? Or, have you ever had too few customers asking for your services, so you wanted to select only those clients that would prove most lucrative?


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Change orders

A New View on Change Orders

Timothy E. Hull
Timothy E. Hull CR
January 25, 2020
No Comments

Most people do not like change. While some forms of change can be exciting, most associate it with risk and uncertainty—especially project managers. Managing change in a project can be one of the most challenging aspects of the job.


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customer surveys

Restoring Success: Creating Effective Customer Surveys

Plus, understanding and utilizing Net Promoter Scores.
Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
June 6, 2019
No Comments
Is your customer survey process really giving you the information you need?
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Industry News

Puroclean Honored as Gold Stevie Award Winner in 2019 American Business Awards

May 17, 2019
No Comments

PuroClean, a leading national restoration and remediation franchise, has earned a Gold Stevie® Award in Achievement in User Interface Design in the Web Awards category of The 17th Annual American Business Awards®. 


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RR-WebExclusives-2015.jpg
Web Exclusives

Making the First Impression Count

Start the customer relationship out right
Brigham Dickinson
Brigham Dickinson
May 16, 2019
No Comments

The foundation of a great business is more than bricks and mortar — it’s built on customer goodwill and stellar service. Much of that foundation is laid in a single instant: the customer’s first impression of your company.


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