Articles Tagged with ''customer service''

Learn how restorers can help homeowners prepare efficiently and effectively before hurricane season with better documentation, safety, and preparation.

Staci Sargent shares how leadership, training, and real-world experience are shaping the future of women in restoration.

Alma West of Quick Dry Water Restoration and Magdalena Rebuild shares how she built her businesses by focusing on leadership, communication, and improving customer experience.

 Learn which social media platforms help restoration companies build trust, increase visibility, and generate more leads. 

Here’s what slows down contents claims and how better communication, documentation, and inventory processes can help restorers, adjusters, and customers prevent delays.

Learn why contents claims break down and how restorers can prevent delays through better communication and documentation.

Here’s how restoration companies can turn their social media content into more calls and jobs by building trust, familiarity, and customer focused content long before an emergency occurs. 

When it comes to social media marketing, consistency matters more than volume. This Marketing Monday breaks down how often restoration companies should post and three key strategies that help build a sustainable strategy.

Hear from John Reasoner of Paul Davis Restoration on why documentation is critical during CAT events and how restoration teams should compile your photos, notes, debris, job progress, and much more.

Xcelerate messaging centralizes two-way text messages directly in the job file, helping restoration professionals eliminate phone tag and reduce miscommunication. Time-stamped conversations create a clear record and improves customer experience.