On this episode of Ask the Expert, industry expert Danessa Itaya, President of Bio-One discusses the importance of specialized training, helping communities recover from traumatizing events, and providing emotional support for grieving families.

Danessa has over 30 years of experience in franchising, including 10 years of national and international leadership experience. She serves on the Women in Franchising Committee of the International Franchise Association and in 2022 she was one of Entrepreneur’s Top Influential Women in Franchising.

It is no secret Danessa has a passion for growth. This shows through her commitment to specialized training, dedication to helping communities recover and compassionate approach to providing emotional support for grieving families. She leads by example, inspiring her team to leave a lasting impact. Her efforts not only ensure a high level of service but also create a culture of care and resilience within her organization. 

Key Discussion Points:

• Providing safety through public service and specialized training: Danessa highlights the importance of training, safety and preparedness for future challenges, safety initiatives, and how to effectively handle high-stress situations. 
• Helping communities recover from traumatic events: Learn about important steps that help communities recover, memorable stories, balancing long-term recovery and building resilience, as well as what roles local leaders and organizations play in the recovery process.
• Providing emotional support for grieving families: Find out how you can provide emotional support to your customers, become an effective listener, and how to ensure your services are formed to be inclusive for all families far and wide.