Reducing Fire Restoration Claims Disputes with Documentation

Thorough documentation and communication play a critical role in supporting fire restoration claims

Welcome back to Technical Tip Tuesday. The team at DocuSketch is sponsoring the entire series this month. Todd Sangid, Enterprise Solutions Consultant at DocuSketch, shares how thorough documentation, clear communication, and a little extra patience can help you reduce claims disputes, avoid unnecessary delays, and better support your scope. Todd explains why successful fire restoration goes beyond documenting what you see.

Key takeaways:

Reduce disputes and project delays.
Better support your scope and estimate.
Improve communication with homeowners and carriers.
Document changes as you discover them.
Avoid costly surprises and callbacks down the road.

Documentation isn't just about proving what you did. It's about telling a complete story of the loss. The better you document and communicate throughout the project, the easier it is to support your work and keep everyone aligned.

We'll see you next week for another Technical Tip Tuesday.

Looking for quick answers on restoration, remediation and cleaning topics?
Try Ask R&R, our new smart AI search tool. Ask R&R →

Looking for a reprint of this article?
From high-res PDFs to custom plaques, order your copy today!

Kayla McGowan is the Editor-in-Chief of R&R Magazine, with 10 years of experience in marketing and communications in the restoration and cleaning industry. She leads the editorial strategy for R&R and The Experience Events, creating content that informs and connects industry professionals.

Kayla holds a B.S. in Criminal Science and M.S. in Public Safety and Emergency Management from Grand Canyon University. She serves as Co-Chair on the RIA’s Marketing Committee.

Kayla is a Microbial Warrior®, a Certified Forensic Operator® and a High Risk/ High Level Decontamination Specialist™. Kayla is passionate about elevating the industry, is a food lover, enjoys spending time with her family, and embracing the outdoors.