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How is the adjuster to know if you handled the job like Stan in a Van or a top-shelf company? The answer is documentation. The problem is that too many restorers don’t understand the mechanics of how to put together a good file that properly supports the invoice. They expect the adjuster to simply take their word for it. 

Inevitably, if you are a restoration company, sooner or later you will run into situations where the adjuster won’t pay for work you completed or only a fraction of what you have estimated the cost to be. In these situations, restorers have a few options, which depend in large part as to how far you’re willing to go, how much you’re willing to spend and if the risk is worth the reward.

By being proactive and educating property owners about the risks of dishonest engineering and insurer fraud, you can help defend your clients from unethical claims professionals, Jack Hanks and Doug Quinn write. This will help ensure fair insurance markets where policyholders suffering a loss have the best chance for an honest claim and a smoother process of rebuilding their property. When this happens, the consumer, the restoration professional and the insurer win.

Government and insurance companies mandate it and commercial clients ask for it more and more: photos of the job site, damage, and restoration process. 

There is nothing more powerful in life and business than the ability to harness the power of now.

Is there ever a time when you can take too many pictures during a job?

Legend Brands has just released version 4.0 of Dri-Plan, its popular mobile job documentation system.