Technology in Fire Restoration

How 360 documentation helps restorers improve their communication, build trust with their customer, and improve their communication

By Kayla McGowan

Welcome to the final episode of this month’s Technical Tip Tuesday, sponsored by our friends at DocuSketch. So far, we’ve explored documentation mistakes, hidden damage, and best practices to help you reduce questions and disputes on fire loss claims. This week, we’re closing out with the role technology plays in documentation and improving communication.

Fire Month
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Todd Sangid, Enterprise Solutions Consultant at DocuSketch, explains why technology should be viewed as more than a way to work faster. When it’s used properly, it can help you create more accurate documentation, better communicate the scope of a loss, and tell the complete story of what occurred.

Todd also shares an example of a homeowner who wasn’t emotionally ready to re-enter their fire-damaged home. Using 360 documentation, the team was able to walk them through the property, identify valuable and sentimental belongings, and explain what could and could not be salvaged, all without the homeowner stepping back inside.

It's a reminder that while technology is a valuable tool, the real difference comes from how you use it to communicate, build trust, and support your customer during one of the most difficult times in their lives.

Thank you for joining us for this month's Technical Tip Tuesday series. We'll see you next time.

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Kayla McGowan is the SPAR Partner Manager for PuroClean, where she manages and strengthens the company’s vendor partnership ecosystem. In her role, she serves as a key liaison between PuroClean, approved vendor partners, internal stakeholders, and Franchise Owners, helping connect the network with trusted tools, services, and products that support operational success.

With more than 10 years of experience in marketing and communications within the restoration and cleaning industry, Kayla has built her career around connecting people, ideas, and resources that move the industry forward. She is the former Editor-in-Chief of Restoration & Remediation (R&R) Magazine and continues to contribute to R&R as a writer, bringing her industry knowledge and perspective to its audience.

Kayla holds a B.S. in Criminal Science and an M.S. in Public Safety and Emergency Management from Grand Canyon University. She also serves as Co-Chair of the Restoration Industry Association’s Marketing Committee.

Her industry credentials include Microbial Warrior®️, Certified Forensic Operator®️, and High Risk/High Level Decontamination Specialist™️. Passionate about elevating the restoration industry and the professionals within it, Kayla enjoys building meaningful relationships, sharing knowledge, and creating opportunities for collaboration. Outside of work, she is a food lover who enjoys spending time with her family and being outdoors.