Articles Tagged with ''customer service''

With market uncertainty, workforce transitions, new technology, and customer service expectations evolving, here is how restoration companies are reshaping their operations in 2026.

In this episode of Ask The Expert, five industry leaders from across home services industries share why collaboration between service providers is essential to delivering a stronger, more consistent customer experience. 

Homeowners often struggle to find and choose a qualified fire restoration company after a loss. Annissa Coy breaks down what proper onboarding looks like, what questions professionals should ask, and how to identify a trained, certified restoration team. 

ServiceForge’s new research report reveals that while AI can improve speed, most consumers still prefer human interaction, especially when calling local, home‑service providers. The findings highlight how over‑automation can cost contractors leads, trust, and booked jobs.

After the holidays, homes face added wear and tear from guests visiting, winter weather, and heavy foot traffic. These practical cleaning and protection tips help restoration professionals educate their customers on maintaining healthier, more resilient homes.

Dan Derbes of Lightspeed Restoration shares how his Navy service drives a mission-focused approach to home safety, operational excellence, and customer care.

Cleaning, not just disinfection, is the key to reducing exposure and achieving true results in the restoration industry. 

Learn how restoration companies can bridge the soft skills gap with better training, technology adoption and customer-focused communication. 

Bud Summers of PuroClean shares how restoration companies can prepare for future disasters by leveraging technology, working through workforce solutions and building a strategic plan.