Articles Tagged with ''customer service''

A new ServiceForge survey found consumers prefer speaking with a real person over AI when contacting home service businesses, citing trust, empathy, loyalty and better problem resolution as key factors.

Here are contents and packout assessment strategies that restorers need to follow including evaluation, event zones, and planning techniques that improve project outcomes. 

Learn how restorers can help support landlords after hurricane and storm damage through clear communication, tenant management, documentation, and planning.

Successful contents packouts start long before items leave the property. Learn how proper preparation, accurate labeling, and reliable inventory systems help restoration teams improve efficiency and accountability.

A Michigan veteran family’s home and financial stability were threatened by toxic mold, and PuroClean stepped in with full remediation response through its mission-driven PuroVet Program.

Human communication and live answering during hurricane response in the restoration industry improve trust, response, and customer experience.

Learn how restoration companies can manage the first 72 hours of their hurricane response with better triage, operational planning, and communication. 

Communication during hurricane restoration helps reduce customer stress, delays, and better understanding of the process. 

Learn how to effectively communicate in the first 48 hours of a commercial restoration job that impacts trusts, business interruption, and project profitability, especially during hurricane response. 

Chem-Dry is sharing professional carpet care tips to help homeowners reduce stains, odors, and premature wear. Simple maintenance habits and prompt spill response can help extend carpet life and improve indoor cleanliness.