Questions Homeowners have After a Fire

Guidance that restorers can share to help homeowners in their area understand the restoration process and vet the right contractor

This week’s Ask Annissa covers one of the most common concerns homeowners have after a fire loss: How to find a fire restoration company, and how to choose the right one.

Annissa breaks down what a proper onboarding process should look like, including the questions a qualified restoration company/professional should ask, how they assess the loss, and understanding the homeowner’s priorities.

Annissa also clears up common confusion homeowners may face around which contractor handles what. From cleaning companies and art restorers to electricians, she explains why a properly trained, certified contents restoration company should function as a true one‑stop shop who coordinates all the specialty services so that the homeowner only works with a single, trusted point of contact.

If you have a question you'd like Annissa to cover in a future episode, email annissa@firehouseeducatin.com with “Ask Annissa” in the subject line. We will see you next week!

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Annissa Coy is a well-trained and highly skilled professional with more than two decades of experience in the cleaning and restoration industry and the co-creator of Firehouse Education and Mobile Cleaning Systems. She was also the winner of R&R’s inaugural Recognizing Women in Restoration award in 2017. Be sure to check out Annissa’s weekly videos on www.randrmagonline.com! Have a question for Annissa? E-mail her at Annissa@firehouseeducation.com.